Sr. Project Manager, Sales Operations & Controls
About The Position
Lucid is seeking an experienced program manager to lead Sales Operations initiatives focused on Transaction Operations, Order Operations, Title Operations, sales systems, and backend operational improvements. The role supports the customer experience from order placement through delivery and post-sale documentation, partnering with Sales Operations, IT Product Management, Legal, Tax, and operational subject matter experts to improve processes, address production issues, validate system releases, and ensure incentives, fees, taxes, and customer-facing agreement documents are accurate and launch-ready. This is a 100% onsite position in Phoenix, Arizona. The role leads projects from intake through requirements, solution design, UAT, stakeholder alignment, deployment, and post-launch communication. It also owns production issue triage, operational reporting, incentive and fee maintenance, agreement template and repository management, tax and fee calculation validation, contract discrepancy review, and process documentation. The position provides project updates and operational support across stakeholders and recommends improvements to reduce inefficiency, control gaps, and downstream customer or field impact.
Requirements
- 5+ years of experience in automotive operations, transactional order management, sales operations, systems operations, or a related project/program management function.
- Strong understanding of vehicle sales, transaction operations, order operations, DMV/contract workflows, and registration/title-related processes.
- Experience triaging production system issues, translating business needs into technical requirements, partnering with IT or product teams, and validating releases through UAT.
- Strong analytical and data-driven problem-solving skills, with comfort using dashboards, reporting, and operational metrics to manage priorities.
- Experience maintaining or validating incentives, fees, discounts, tax logic, lease calculators, agreement templates, and/or customer-facing sales documents.
- Ability to partner cross-functionally with Legal, Tax, Sales Operations, Sales/Delivery, Sales Communications, IT, and operational subject matter experts.
- Comfort presenting recommendations, risks, tradeoffs, and project status to senior stakeholders and cross-functional leadership.
- Advanced Microsoft Excel and PowerPoint skills.
- Excellent written communication skills, including the ability to develop SOPs, release updates, stakeholder communications, and executive-ready project summaries.
- Exceptional organizational skills, attention to detail, self-starter mentality, and comfort navigating ambiguity in a high-energy, fast-paced environment.
Nice To Haves
- Familiarity with Salesforce, CFS or comparable sales systems, Jira-style issue tracking, document repositories, and template management tools.
Responsibilities
- Lead Sales Operations projects from intake through requirements, solution design, UAT, stakeholder alignment, deployment, and post-launch communication.
- Triage daily Salesforce, CFS, and sales operations system issues by monitoring production behavior, investigating root causes, creating solution tickets, partnering with IT, and driving timely releases.
- Identify and eliminate manual workflows, inefficiencies, and process gaps across Transaction Operations, Order Operations, and Title Operations.
- Develop and maintain analytics, reporting, dashboards, and operating mechanisms to track tickets, completed work, production issues, UAT status, and project progress.
- Maintain vehicle sales fee, discount, and incentive databases; execute monthly and ad hoc incentive updates; validate accuracy across systems; and troubleshoot production issues.
- Coordinate cross-functional implementation of new fees, discounts, incentives, and sales programs, ensuring system readiness and accurate launches.
- Lead Sales Operations UAT, including test script creation, validation, release sign-off, defect follow-up, and stakeholder communication.
- Own and maintain Order Agreement and Purchase Agreement templates and related repositories, including version control, updates, approvals, and release readiness.
- Partner with Legal and technical teams to improve vehicle sales document templates and maintain centralized repositories for agreement packets and DocuSign templates.
- Validate tax and fee calculations across applicable U.S. and Canadian workflows; maintain CFS configurations and the TOPS Lease Calculator; and work with IT, Tax, LFS, and external vendors to resolve issues.
- Review and triage contract discrepancies and contract modification requests, including transportation fee removal, tax validation, and other fee adjustments.
- Maintain knowledge bases, SOPs, policy documentation, personnel maps, and process documentation for Transaction Operations and related workflows.
- Provide operational support for ad hoc business initiatives, intake requests, executive updates, and cross-functional project communications.
- Identify discrepancies, bottlenecks, and control gaps and recommend process, system, or reporting improvements to increase efficiency and reduce downstream customer or field impact.
- Provide stakeholders with project status updates, including risks, blockers, decisions needed, and launch readiness.
- Ensure tax and fee calculations are accurate in CFS and Salesforce systems.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life coverage
- Disability coverage
- Paid time off
- Paid holidays
- Paid sick leave
- 401(k) retirement plan
- Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
