Sr. Project Manager, Custom Antibodies

Twist Bioscience•South San Francisco, CA

10d•Onsite

About The Position

Programmable DNA, the software of Life, is finally here! Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertilizers, and to create in-vivo diagnostics that alert us when we are sick, and many more applications. Reporting to the Director of Commercial Project Management, the Senior Project Manager, Custom Antibodies will coordinate multiple simultaneous projects for our high-throughput Antibody/IgG offerings. You will manage project execution from the initial inquiry through final delivery. This includes managing communication between several internal departments—Sales, Customer Service, Tech Support, Operations, Product Management, Finance etc—to create quotes/Statements of Work (SOWs) and ensure customers receive proactive updates on their project’s progress.

Requirements

Bachelor’s degree in Biology, Chemistry, or a related field.
4–5 years in the life sciences.
1–2 years of experience leading scientific projects in a commercial setting, with a proven ability to manage timelines across different departments.
Ability to work effectively with customers and internal teams (Sales, Operations, Customer & Tech Support, Finance, etc) to move projects forward without direct authority over those teams.
Strong organizational and communication skills, with the ability to meet deadlines and maintain high standards while under pressure.
A track record of identifying bottlenecks in a workflow and implementing practical, organized solutions that help a team handle more volume.

Nice To Haves

An advanced degree or hands-on laboratory experience is a plus.
A technical background in antibody engineering and/or antibody characterization is preferred.
Familiarity with Salesforce and Jira is a plus.

Responsibilities

Manage End-to-End Coordination: Oversee custom Antibody projects from intake to final delivery, ensuring smooth transitions between quoting, production, and Antibody/data delivery.
Design & Quoting: Gather antibody design requirements to ensure quotes and SOWs accurately reflect customer needs, accurate costing, and the production team's capabilities.
Track & Report: Prepare quotes and maintain real-time status updates in the project tracker for all issued quotations and active orders.
Customer Communication: Serve as the primary contact for project timelines, data quality, and technical updates; respond to inquiries or route them to the correct internal expert for prompt follow-up.
System Accuracy: Maintain precise records of quotes, orders in progress, and shipments to ensure reliable reporting.
Process Improvement: Identify workflow inefficiencies and suggest practical ways to scale operations as the department grows.