Sr Project Management Analyst

Motorola Solutions•Washington, DC

1d•$105,000 - $120,000•Remote

About The Position

Motorola Solutions (MSI) is seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs. This critical role ensures the delivery of high-quality products and services throughout the deployment lifecycle. As part of a strategic quality team, you will address complex customer issues and drive service excellence. This role will manage quality deliverables for the $34M annual recurring revenue Navy Global Sustainment Program. Key responsibilities include generating weekly, monthly, quarterly, and annual reports focused on systems analysis and Service Level Agreement (SLA) performance.

Requirements

5+ years of experience in one of the following: Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25 or the Military.
Ability to travel 25–50% to engage with strategic customers and field teams.
This role is remote however, calls will occur during EST hours.
U.S. citizenship is mandatory.
Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).
The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtaining the CompTIA Security+ certification or equivalent within the first 6 months of employment.
Required background clearance(s) as mandated by government customer(s) must be obtained.
A valid driver's license without traffic violations is required.
Bachelors Degree OR 5+ years of experience in one of the following: LMR, RF Systems, Data Analytics, Quality, Reporting, Motorola equipment, Telecommunications, Public Safety, Engineering, Networking P25, WAVE VoIP, or Military experience.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Previous military or Department of Defense (DoD) experience, or professional exposure to military or federal work environments, is preferred.

Responsibilities

Analyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair data.
Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military.
Develop comprehensive weekly, monthly, and quarterly reports on system health and SLA performance.
Partner with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issues.
Act as the primary quality representative for strategic customers.
Manage expectations during high-priority incidents and serve as the face of Motorola Solutions for internal field teams and government stakeholders.
Lead root cause analysis (RCA) and execute corrective or preventive actions throughout the deployment lifecycle to ensure verified closure for the customer.
Provide product quality (HW/SW) support
Manage containment
Ensure proper RCA is conducted
Provide stakeholder guidance, communicate status, set expectations
Assume decision making authority for warranty/replacement transactions (PLAN-X, SP Authorizations)
Provide Motorola Technical Notification (MTN) Support
Work with the Product Group on a program to reduce the complexity and volume of MTNs being released
Engage in the development of MTNs to ensure they carefully account for customer experience and the fields ability to efficiently and successfully implement them
Manage Cost of Poor Quality (CoPQ) related to MTNs
Manage the SDI, Service and Upgrade Operations (UO) transactional surveys
Submit surveys to customers
Track and update field team on responses
Ensure all customer issues get resolved
Provide the field team with reports on response rates and scores
Provide field teams with regular updates on customer engagements and resolution status, including in-person meetings as required.