Sr. Program Manager - IT

Tractor Supply Company•Brentwood, TN

10d

About The Position

The Sr. Program Manager is responsible for initiating, budgeting, planning, executing, and leading multifaceted programs, typically comprising closely related projects and activities across functional and technology areas. The role ensures cross-project work, dependencies, and objectives remain achievable from a business standpoint so program benefits are realized. It oversees fiscal, operational, administrative, and human resource management and serves as the primary representative, communicator, financial reporter, and liaison to program executives. The position generally manages two to three Project Managers, providing day-to-day professional guidance and leadership. The Program Manager leads complex programs comprising dependent projects across functions and technology platforms, establishing business cases, roadmaps, governance, and integrated scope, schedule, budget, and quality. The role manages program risks and issues, communicates status to stakeholders and executives, guides the application of technical disciplines, assesses proposed projects and large-scale change initiatives, and ensures adherence to PMO standards and industry best practices. It also selects, trains, coaches, develops, and evaluates direct-report Project Managers.

Requirements

At least 10 years of experience leading cross-functional teams in a high-pressure, dynamic enterprise environment, using skills in motivating, facilitating, influencing, and driving results.
Expert-level leadership across all aspects of program and project management.
Strong interpersonal skills and the ability to work across an organization, influence, manage, and negotiate effectively at all levels, and build trusted collaborative relationships.
Experience and strong understanding of both waterfall and Agile project methodologies.
Critical-thinking skills and sound decision-making using team input, experience, judgment, and intuition.
Initiative, independent judgment, and self-starter capability; ability to work with minimal supervision and prioritize tasks for quality completion.
Strong analytical and problem-solving skills with high attention to detail.
Experience managing vendor contracts, performance metrics, onboarding activities, deliverables, and costs.
Bachelor’s degree in a related technology field.

Nice To Haves

Advanced degree.
Project Management Professional (PMP) designation.
Six Sigma training.
Advanced skills using the MS Office suite, MS Project, and Visio.
Ability to operate with high energy, enthusiasm, and flexibility in a fast-paced, growing business.
Strong business acumen complementing tactical program execution abilities.

Responsibilities

Lead delivery of complex programs involving multiple dependent projects across functional areas and technology platforms; develop business cases and roadmaps, manage program governance, integrate scope, schedule, budget, and quality, and oversee multiple project teams.
Identify, track, and manage program-level risks and issues; resolve escalations, remove roadblocks, develop contingency plans, and communicate status to executive leadership.
Serve as the central point of program communication and status for team members, stakeholders, management, and executives, tailoring communications to the audience.
Direct the use of technical disciplines including process improvement, data analysis, architectural review, quality assurance, and facilitation; provide advice, expertise, and leadership support to program team members.
Assess potential new projects, support business-opportunity analysis, define delivery approaches, estimate resources and schedules, create program artifacts, and gain agreement with Business or Functional IT leaders on scope and approach.
Influence and lead large-scale change initiatives.
Select, train, coach, develop, and appraise the performance of direct-report Project Managers.
Ensure adherence to PMO delivery standards and industry best practices to support successful project delivery and program goals.