Sr. Program Manager, ReLo Ops Integration (RLOI)
About The Position
The Sr. Program Manager, Upstream Sortation (USS) Strategy & Expansion owns the end-to-end strategy, financial analysis, and expansion roadmap, driving long-term growth and scalability across the ReLo network. This role leads program-level financial modeling and investment analysis to inform site expansion decisions, prioritization, and resource planning. The Sr. PM partners cross-functionally with tech, operations, and finance teams to define and execute the future vision for USS, identifying opportunities to advance capabilities through technology and innovation. As the strategic owner of the USS expansion roadmap, this role ensures alignment across stakeholders, translates vision into actionable plans, and drives measurable business outcomes at scale. In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Requirements
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience in complex problem solving, and working in a tight schedule environment
Nice To Haves
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Responsibilities
- Define and drive the long-term strategy for the USS program, setting priorities, and direction for sustainable growth across the ReLo network.
- Conduct program-level financial modeling, cost-benefit analysis, and investment planning to support site expansion decisions and resource prioritization.
- Build and manage the USS expansion roadmap, translating strategic goals into actionable plans and ensuring alignment across operations, finance, and leadership stakeholders.
- Partner with tech teams to identify, scope, and drive technology advancements that support the future vision of USS and enhance program capabilities at scale.
- Serve as the strategic owner and single point of contact for USS, driving cross-functional alignment and delivering measurable business results across the network.
Benefits
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
