Sr. Program Manager, Network Health Insights, AM DSP Network Health

Amazon • Nashville, TN

1d

About The Position

At Amazon, we're working to be the most Customer-centric company on earth. One
customer experience that we’re constantly looking to take to a new level is how
we fulfill and deliver their orders. The goal of Amazon is to build a world
class last mile operation. Amazon aims to exceed the expectations of our
customers by ensuring that their orders, no matter how large or small, are
delivered as quickly, accurately, and cost effectively as possible. To meet this
goal, Amazon is continually striving to innovate and provide best in class
service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation, significantly
complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs
to make deliveries to our customers. As a DSP, these high-performing drivers can
now be their own boss managing a fleet of up to 40 branded vans delivering
Amazon packages.

We are looking for a Sr. Program Manager to join the Last Mile DSP Network
Health Team. This person will be accountable for Director level goals and will
need to work closely with senior leaders in the Last Mile space as well as key
partner organizations to ensure success. The Sr. Program Manager will own
building and reporting partner insights for Network Health (NH) and the Delivery
Service Partners program. This includes working closely with legal, account
managers, operations, tech and other internal teams to understand the business
and refine models to more quickly identify risks in the DSP network.

You will be successful in this role if you 1) have a strong sense of ownership
and seek long-term solutions that scale worldwide, 2) can develop data-based
insights and turn them into actionable information, 3) have a desire to learn
new areas of the business and able to apply those learnings to your own work and
4) clearly communicate, both verbally and in writing, to drive buy-in and
adoption across a diverse group of stakeholders with competing priorities.

We are seeking a bar-raising candidate who will be able to:
• Develop scalable frameworks that will drive quality insights regarding DSP
partners
• Build reporting mechanisms to identify trends in the network and enable
Network Health and partner teams to make decisions quickly
• Partner with cross-functional stakeholders across various organizations,
geographies, and leadership levels to drive programs that enable DSPs and Amazon
Logistics to be successful
• Analyze metrics and patterns of behavior to inform business decisions
• Operate and deliver in a fast-paced environment

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience defining and executing program requirements

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Define the strategic direction and build roadmap to develop against
• Build/design/refine frameworks to evaluate business relationships and identify varying risk within the DSP network
• Oversee the development and improvement of existing insight processes
• Integrate findings with partner team to influence Amazon Logistics and DSP engagement
• Communicate with senior management and other business/technical partners on program decisions, roadmap status and risks
• Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting
• Work in partnership with global partner teams to help drive worldwide parity across Network Health’s frameworks
• Create, maintain, and disseminate program information on a regular basis to senior leadership teams and key stakeholders.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level