Sr. Program Manager, Health Science
About The Position
The American Heart Association is hiring a full-time, benefits-eligible, grant-funded Sr. Program Manager, Health Science. The position supports the National Center office in Dallas, Texas, and can be home based. Current grant funding expires December 15, 2028, with the possibility of extension. The role provides advanced account services and builds established relationships with hospital, health system, national corporate, EMS, outpatient, and post-acute customers. It leads post-sale processes, customer retention, and sales support and service activities, and manages the day-to-day implementation of client-supported projects, programs, or promotions. The position tracks issues, progress, and results against defined goals; applies quality improvement knowledge; and develops working knowledge of relevant information technology systems after training. The Sr. Program Manager engages customers to implement and deliver program and product services, including data collection, decision-support tools, best-practice sharing, quality improvement consultation, and guidance on building program teams and infrastructure. The role manages staff and project deliverables, supports customer relationships and program expansion, delivers workshops, collaborates with sales teams on territory plans, documents account activity in CRM and registry systems, and consults with hospital teams on quality-measure compliance and program optimization. The role also facilitates learning collaboratives among hospitals, maps patient pathways, disseminates project findings through national platforms, and works with hospitals to identify research opportunities. Occasional travel, including some overnight stays, is required.
Requirements
- Bachelor’s degree in a health-related field.
- At least 5 years of relevant experience.
- Experience in an acute-care hospital working directly on cardiovascular clinical quality or process-improvement projects, or in a national cardiac clinical quality-improvement program incorporating data capture within a process-improvement framework.
- Experience in hospital or healthcare-system cardiovascular services, including coronary artery disease (STEMI/N-STEMI), heart failure, and/or stroke-specific neurological expertise.
- Advanced skills in PowerPoint, Word, and Excel, and experience delivering presentations to large and small groups.
- Strong interpersonal and relationship-building skills.
- Confidence working virtually with customers using platforms such as MS Teams and Zoom.
- Excellent oral and written communication skills.
- Ability to travel occasionally, including some overnight stays.
Nice To Haves
- Master’s degree.
- Certified Professional in Healthcare Quality (CPHQ).
- Lean and Six Sigma skills.
- Experience in collaborative learning groups.
- Experience in healthcare quality-improvement systems.
- Familiarity with Systems of Care work or understanding of EMS, payers, CMS, and the continuum of cardiovascular patient care from pre-hospital to post-acute care.
Responsibilities
- Engage with hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, and EMS organizations to implement program and product services, including data collection, decision-support tools, best-practice sharing, quality improvement consultation, and guidance on building successful program teams and infrastructure.
- Manage staff responsible for assigned project deliverables and timelines.
- Maintain ownership and accountability for assigned projects and deliverables for both self and staff.
- Provide account support and build positive customer relationships with Association staff and leadership; review participation and expansion opportunities; identify program champions, stakeholders, decision-makers, influencers, front-line leaders, and data abstractors.
- Organize, plan, and deliver accredited and non-accredited workshops.
- Collaborate with the sales team on territory and state plans to achieve organizational goals, generate revenue, and reduce health disparities.
- Document activities in customer relationship management tools such as Microsoft Dynamics; provide access to information through the Get With The Guidelines Registry Platform and other applicable Health IT systems; track and report account interactions and initiative progress.
- Consult with hospital teams to identify and resolve quality-measure compliance issues and support program participation, progress, and optimization of program and product value and return on investment.
- Facilitate learning collaborative-style meetings among hospitals to identify strategies for achieving guideline-directed medical therapy and develop products and strategies to disseminate successful care models nationally.
- Conduct process mapping to understand patient pathways through relevant disease states.
- Disseminate project findings through national platforms, including webinars, conferences, and podcasts.
- Work with hospitals to identify research opportunities using Association products to advance the field of assigned projects.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Retirement program with employer match and automatic contribution
- Employee assistance program
- Employee wellness program
- Telemedicine and medical consultation
- Professional development resources, including Employee Resource Groups, a mentoring program, and Heart U
- Paid time off (minimum of 16 days per year for new employees; increases with seniority)
- 12 paid holidays per year
- Tuition assistance
- Potential eligibility for incentive programs, depending on position type
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What This Job Offers
Job Type
Full-time
Career Level
Senior
