Sr. Program Manager, Health Science

American Heart Association • Dallas, TX

1d • Remote

About The Position

The Sr. Program Manager, Health Science provides advanced account services and builds relationships with hospital, health system, national corporate, EMS, outpatient, and post-acute customers. The role leads post-sales processes, customer retention, and sales support and service activities, and manages daily operations and implementation of client-supported projects, programs, and promotions, including issue management, tracking, and reporting against defined goals.

The position engages clients to implement and deliver programs and products, including data collection, decision-support tools, best-practice sharing, quality-improvement consultation, and guidance on building successful program-site teams and infrastructure. It manages staff and assigned project deliverables, provides account support in partnership with Association staff and leadership, and works with customers and internal teams to expand program participation, improve quality measures, and optimize program value and return on investment.

The role also plans and delivers accredited and non-accredited workshops, collaborates with sales teams on territory and state plans, documents customer activities, facilitates hospital learning collaboratives, maps patient pathways, disseminates findings through national platforms, and works with hospitals to identify research opportunities. The role supports the American Heart Association’s mission and 2028 goal of advancing cardiovascular and brain health. This is a full-time, benefits-eligible, grant-funded opportunity supporting the National Center office in Dallas, Texas, and may be home based. Current funding expires December 15, 2028, with the possibility of extension.

Requirements

• Bachelor’s degree in a health-related field.
• At least 5 years of relevant experience.
• Experience in an acute-care hospital working directly on cardiovascular clinical quality or process-improvement projects, or in a national cardiac clinical quality-improvement program incorporating data capture within a process-improvement framework.
• Experience in hospital or healthcare-system cardiovascular services, including coronary artery disease (STEMI/N-STEMI), heart failure, and/or neurological expertise specific to stroke.
• Advanced skills in PowerPoint, Word, and Excel, and ability to deliver presentations to large and small groups.
• Strong interpersonal and relationship-building skills.
• Confidence working virtually with customers through platforms such as MS Teams and Zoom.
• Excellent oral and written communication skills.
• Ability to travel occasionally, including some overnight stays.

Nice To Haves

• Master’s degree preferred.
• Certified Professional in Healthcare Quality (CPHQ).
• Lean and Six Sigma skills.
• Experience in collaborative learning groups.
• Experience in healthcare quality-improvement systems.
• Familiarity with Systems of Care work or understanding of EMS, payers, CMS, and other aspects of the continuum of cardiovascular patient care from pre-hospital to post-acute care.

Responsibilities

• Engage with hospitals, healthcare systems, post-acute facilities, outpatient settings, and EMS organizations to implement and deliver program and product services, including data collection, decision-support tools, best-practice sharing, quality-improvement consultation, and site-team development.
• Lead post-sales processes, customer retention, and sales support and service activities.
• Manage daily operations and implementation of client-supported projects, programs, and promotions, including issue management, tracking, and reporting against defined goals.
• Manage staff responsible for executing project deliverables and meeting timelines.
• Maintain ownership and accountability for assigned projects and deliverables for self and staff.
• Provide account support and build positive customer relationships in collaboration with American Heart Association staff and leadership.
• Review program participation and identify opportunities to expand into additional quality programs.
• Identify program and product champions and build relationships with customer stakeholders, decision-makers, executive service-line leaders, frontline leaders, and data abstractors.
• Organize, plan, and deliver accredited and non-accredited workshops.
• Collaborate with sales teams on comprehensive territory and state plans to achieve organizational goals, generate revenue, and reduce health disparities.
• Document activities in customer relationship management tools such as Microsoft Dynamics.
• Provide access to and delivery of information through the Get With The Guidelines Registry Platform and other applicable Health IT systems.
• Record and report account interactions and execution of supported initiatives, including progress tracking and reporting.
• Consult with hospital teams to identify and resolve quality-measure compliance issues and support program participation and optimization of program and product value and return on investment.
• Facilitate learning-collaborative meetings among hospitals to identify strategies for achieving guideline-directed medical therapy and develop ways to disseminate successful care models nationally.
• Conduct process mapping to understand patient pathways through relevant disease states.
• Disseminate project findings through national platforms, including webinars, conferences, and podcasts.
• Work with hospitals to identify research opportunities using Association products to advance the field of assigned projects.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement program with employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Professional development through Employee Resource Groups, mentoring, and Heart U.
• Paid Time Off of at least 16 days per year for new employees, increasing with seniority.
• 12 paid holidays each year.
• Tuition assistance.
• Incentive program eligibility based on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior