Sr Program Manager - HCS Strategy & Operations

Point32Health • Canton, MA

3d • Hybrid

About The Position

The Sr Program Manager, HCS Strategy & Operations, is responsible for leading the development, execution, and management of complex, high‑priority programs and initiatives across Healthcare Services (HCS). This role focuses on driving programmatic support for Care Management, Utilization Management, and Behavioral Health, ensuring strategic business initiatives are translated into clear execution plans, implemented effectively, and delivered with discipline and consistency. The Sr Program Manager partners closely with HCS and cross-functional leadership to advance enterprise priorities, including initiatives influenced by state and federal regulatory requirements. Programs typically span multiple business areas, lines of business, and may involve collaboration with internal stakeholders, external partners, and regulatory entities. This role is accountable for managing initiatives of the highest complexity, risk, and visibility, requiring strong program leadership, proactive risk identification, and coordination across a highly matrixed environment. The Sr Program Manager drives alignment, ensures effective communication, and maintains momentum across competing priorities. In addition, this role plays a key part in translating strategy into execution, identifying opportunities to improve how work is delivered, and enabling organizational readiness for change. The Sr Program Manager must be able to conceptualize the impact of change, recommend new ways of working, and support the HCS organization in achieving sustainable outcomes.

Requirements

• Bachelor's degree
• 5-7 years of professional experience
• 8 + years of program management experience, including leading the most cross -functional high-level initiatives.
• Significant business process and project management experience related to the implementation of healthcare insurance business applications and products using industry-standard project and program management tools and techniques with established track record.
• A proven ability to meet deadlines is also required.
• Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.
• Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome; very strong situation leadership skills.
• Excellent human resource management skills, ability to oversee team of project managers as part of the overall program
• Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence.
• Highest level presentation skills including ability to interface and “sell” new programs and changes to existing programs to a broad range of internal and external contacts, as necessary.
• Ability to interact with confidence with external and Point32Health senior management.
• Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
• Ability to navigate political issues using advanced organizational (Point32Health) knowledge.
• Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.
• Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style.
• Ability to lead teams whose members have diverse professional and educational backgrounds, and to effectively manage difficult group dynamics to effectively reach a positive outcome.
• Ability to balance strong leadership on day-to-day program management and significant issues while also aligning with program director’s broader needs and vision for the program.
• Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.
• Requires the ability to maintain effective and productive peer relationships.
• Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization.
• Requires well-developed interpersonal skills to act in the capacity of liaison to the user community.
• Possess strong influencing and situational leadership skills with the ability to manage and motivate both direct and non-direct reports.
• Must have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation.

Nice To Haves

• Master's degree
• 10 or more years’ business or industry experience.

Responsibilities

• Overall program ownership and management key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs.
• Management/oversight of program managers and cross-functional programs, processes, and workflows within Point32Health that support and service the programs and key initiatives.
• Proactive and solutions-oriented management of program operations and integration issues, requiring the ability conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the internal department and external stakeholders.
• Highest level program manager for projects applying project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Point32Health to support programs and projects, at various levels (for example, business and regulatory levels).
• Determines needs and defines, plans, and directs implementation plan; Identifies risk within the context of the broad project and accurately estimates and plans resource usage accordingly; Ensures that Point32Health’s established project management tools, processes, standards, and techniques are followed; Oversees department staff contributing to highly critical projects; Exercises judgment to make decisions, or to raise issues to the appropriate level in a timely manner; Evaluates the cost and feasibility of multiple options/alternatives to resolve project issues and to make recommendations on those issues that best meet both program and corporate Point32Health objectives; Manages project communications and interface with internal and external constituents to ensure that the program and project goals are met.
• Lead work effort to implement strategic and business initiatives.
• Develop, coach, and retain high-performance project management staff; Oversee staff to develop processes and systems to ensure high quality, consistent project management to ensure programmatic excellence; Monitor, control, report, and present status of all elements of program and budgets; Coach and mentor department staff to reinforce existing synergies and forge new working relationships across the company.
• Other duties and projects as assigned.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior