Sr. Program Manager - Delivery Lead - Remote

UnitedHealth Group•Eden Prairie, MN

22h•$112,700 - $193,200•Remote

About The Position

Optum Insight is seeking a Senior Program Manager - Delivery Lead to embed with business and product teams, understand desired outcomes, shape and build solutions with engineering partners, and carry solutions through deployment. The role owns delivery commitments and customer outcomes while ensuring work aligns with enterprise architecture guardrails, security requirements, and regulatory expectations. The position leads complex, cross-functional technology programs from initiation through implementation and operational transition. It translates strategic objectives into integrated plans, coordinates execution across business and technical functions, manages governance and program controls, and maintains accountability for scope, schedule, quality, cost, and outcomes. The role also works directly within business or customer environments to identify operational problems, develop and demonstrate working solutions, and move prototypes into safe, supportable production releases. The Delivery Lead communicates with senior leaders and customers, aligns stakeholders with differing priorities, and provides leadership and coaching to cross-functional delivery teams. The role promotes effective use of metrics, automation, and AI-enabled tools, and supports continuous improvement through reusable practices, standards, and tools. The role is remote within the U.S. However, hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Travel is required as business needs dictate, stated as 25%25 of the time. Remote employees must follow UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 8 years of experience in technology program management, project management, delivery leadership, product delivery, solution delivery, or a related function.
Demonstrated experience leading complex, multi-workstream technology programs involving cross-functional business and technology teams.
Experience managing programs through the full delivery lifecycle, including planning, requirements, design, development, testing, implementation, and transition to operations.
Hands-on technical credibility, demonstrated through building, configuring, integrating, or directly guiding the build of production solutions such as APIs, data pipelines, automation, or AI-enabled workflows.
Experience working directly inside customer or business environments to discover problems, prototype solutions, and drive them to working use.
Experience managing program scope, schedules, dependencies, risks, issues, resources, and financials.
Demonstrated ability to establish delivery governance and communicate effectively with senior leaders, customers, and technical stakeholders.
Experience working in Agile, SAFe, waterfall, or hybrid delivery models.
Ability to translate complex information into clear executive-level updates for technical and non-technical audiences.
Ability to influence outcomes and drive accountability in a matrixed organization without relying on direct reporting authority.
Ability to frame solution options and trade-offs using analytical, problem-solving, negotiation, and decision-making skills.
Proficiency with commonly used program and delivery-management tools.
Ability to identify automation opportunities and leverage AI to improve productivity and quality.
Able and willing to travel appropriately, stated as 25%25 of the time as business needs dictate.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

PMP, PgMP, Certified ScrumMaster, SAFe, product-management, cloud or technical, or comparable professional certification.
At least 10 years of progressive technology delivery or program-management experience.
Experience leading enterprise-scale transformation, modernization, cloud, data, AI, platform, or application-development programs.
Experience in healthcare, health insurance, pharmacy-benefit management, financial services, or another highly regulated industry.
Understanding of healthcare technology platforms, enterprise integrations, data environments, and software-development practices.
Working knowledge of cloud platforms, data engineering, application architecture, APIs, security, CI/CD, observability, and production-readiness practices.
Experience delivering AI-enabled solutions, including retrieval, extraction, classification, generation, or agentic workflows, with human oversight and responsible-AI controls.
Experience applying AI-enabled tools to planning, analysis, documentation, reporting, risk management, or delivery execution.
Experience working with enterprise and solution architects to align embedded delivery work with reference architectures and technology standards.
Experience leading distributed teams composed of employees, consultants, contractors, and strategic vendors.
Experience with financial forecasting, resource planning, statements of work, vendor management, and delivery-performance metrics.
Experience with product management practices, including roadmap development, backlog management, prioritization, feature definition, and acceptance criteria.
Experience supporting organizational change, business readiness, stakeholder communications, and adoption activities.
Consulting, client-facing, or advisory services experience.
Proven ability to mentor delivery professionals and strengthen program-management and solution-delivery practices across multiple teams.

Responsibilities

Lead end-to-end delivery of complex, cross-functional technology programs from initiation through implementation and operational transition, including mobilization, delivery-model definition, team formation, governance, and operating cadence.
Translate strategic objectives and business needs into integrated program plans covering scope, milestones, dependencies, resources, financials, risks, and measurable outcomes.
Partner with product and business leaders to define requirements, acceptance criteria, and implementation readiness.
Coordinate execution across business, product, architecture, engineering, data, quality assurance, security, operations, vendors, and dependent teams; oversee backlog, release, testing, implementation, and operational-readiness activities.
Apply Agile, SAFe, waterfall, or hybrid delivery practices as appropriate.
Identify, manage, and communicate program risks, issues, assumptions, and cross-team dependencies; remove barriers and escalate material concerns with recommended actions.
Monitor program financials, resource demand, forecasts, and vendor commitments, and address variances early.
Ensure program artifacts, decisions, deliverables, and controls meet organizational, contractual, regulatory, security, and compliance expectations.
Embed with business and product teams to understand workflows, data, systems, and pain points, and translate operating problems into clear, testable solution definitions.
Partner with architects to shape solution approaches, explain trade-offs, and align designs with enterprise standards, patterns, and guardrails.
Build or direct working prototypes and early releases using real data and integrations; work with engineers to resolve integration, data, access, and environment issues and guide solutions from prototype to production.
Define decision points between automation and people, keeping people responsible for decisions with material risk and ensuring outputs show sources, confidence limits, and a path to correction.
Establish ownership between delivery and customer or operating teams, and support handover through documented decisions, runbooks, and knowledge transfer.
Capture reusable learning, patterns, and product feedback and share it with product, engineering, and architecture teams.
Provide concise program status reporting to senior leaders and stakeholders, including progress, decisions, risks, financial impacts, and required actions.
Facilitate governance, planning, decision-making, and executive-level program reviews; represent the program with customers and senior stakeholders.
Manage stakeholder expectations and build alignment across teams with differing priorities, objectives, and operating models.
Provide leadership, coaching, and work direction to project managers, scrum masters, analysts, engineers, consultants, and cross-functional team members.
Promote the use of data, metrics, automation, and AI-enabled tools to improve program visibility, decision-making, and delivery effectiveness.
Identify recurring delivery challenges and implement scalable processes, standards, and tools.
Manage competing priorities and maintain delivery momentum in a complex, fast-paced environment.
Travel as business needs dictate, stated as 25%25 of the time.