Sr. Program Manager - Cybersecurity Incident Communications

Microsoft•,

6d•$119,800 - $261,000

About The Position

The Customer Security Management Office, which is part of the Office of the Chief Information Security Officer (OCISO), is seeking a skilled and experienced Sr. Program Manager - Cybersecurity Incident Communications to join our team. This role is pivotal in managing and supporting customer-facing and other external communications related to cybersecurity incidents. During a security incident, customers need accurate information to understand the scope and impact of the issue. This role will help ensure that Microsoft can offer our customers and partners critical details about what happened, what data or services are affected, and what steps are being taken to mitigate and remediate the issue. How we communicate this guidance enables our customers and partners to make informed decisions and take necessary actions to protect their own systems and data. This role will need a background in communications, a understanding of cybersecurity, and the ability to navigate complex, high-stakes situations with confidence and clarity. This Sr. Program Manager - Cybersecurity Incident Communications will also be able to prioritize competing, time-sensitive demands and help manage a diverse set of organizational stakeholders and ensure key stakeholders are informed and aligned, while navigating and balancing the needs and expectations of different teams. Organizational skills, project management, and critical thinking skills are keys to success in this role. If you enjoy a dynamic work environment, where you will support a global team and are focused on your role as a communications professional – we’d like to learn more about you! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Requirements

5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Nice To Haves

5+ years experience in program management or communications OR equivalent experience.
2+ years experience in cybersecurity, engineering, operations, product management, or technical program management.
Experience in cross functional project management or crisis management.
Experience leading or managing communications strategy, developing communications content, or supporting communications program execution in the technology, cybersecurity, or related sectors.
Effective written and verbal communication skills, with the ability to convey complex and technical information clearly and effectively.
Experience managing communications for cybersecurity incidents or other high-stakes situations.
Experience writing copy/content or producing collateral for external or customer-facing distribution in crisis scenarios.
Experience managing diverse stakeholders with competing interests.
Ability to assess the urgency and importance of various requests and prioritize tasks accordingly.
Efficiently manage time to meet tight deadlines without compromising quality.

Responsibilities

Collaborate with cross-functional teams, including incident coordinators, security operations, threat intelligence, product engineering, legal, marketing, issues management/PR, etc. to coordinate and align messaging and respond to customers with timely, actionable information about security incidents or security-adjacent events at Microsoft.
Serve as a primary point of contact to other incident response workstream leaders and stakeholders concerning customer communications during cybersecurity incidents, providing clear and concise written and verbal daily updates on the progress of communications content.
Support Microsoft security-aligned executives by preparing executive talk tracks, FAQs and other information about security incidents in preparation for customer engagement and to respond to customer inquiries and escalations.
Track, manage, monitor, oversee, and orchestrate the development and finalization of external-facing communications collateral (e.g., customer notifications, Talking Points, responses to customer escalations and inquiries, blogs, etc.).
Draft, edit, and approve security incident communication contents and help drive consensus with other communications stakeholders.
Learn about and document the end-to-end process of supporting and communicating with customers about security incidents so that you can help identify solutions to improve and better instrument/automate these processes.
Meticulously review content to avoid errors, ambiguities, and miscommunication; ensure accuracy and consistency in all communications; and assess content from the customers' perspective.
Ability to be available outside of typical business hours/weekdays, given the crisis management aspect of our team's support for cybersecurity incidents.
Embody our culture and values