Sr. Program Manager – Credit Management, Amazon B2B Payments

Amazon • New York, NY

3d

About The Position

The B2B Payments and Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way. Amazon Business Payments and Lending Credit team is seeking an innovative, customer-centric, and results-driven individual to join our team as a Sr. Program Manager to lead programs facilitating capital for small to medium sized businesses. Ideal candidate in this role will accelerate progress by driving timely decisions, spot risks, ask the right questions, clear blockers, and escalate appropriately. Makes trade-offs: time vs. quality vs. resources. To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining attention to detail. The preferred candidate will have experiences leading and scaling projects/programs with multiple internal & external stakeholders from inception to launch with demonstrated data-driven decision making. Above all, the successful candidate will have passion for customer success.

Requirements

• 5+ years of experience in program or project management
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience communicating with a diverse audience, including the ability to propose solutions and explanations clearly in writing
• Proficient with SQL to process complex datasets from multiple sources
• Proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills
• Ability to align various stakeholders by exercising influence & leadership over authority (Stakeholder management)
• Strong bias for action and ability to execute despite resource constraints (Ownership & tenacity)
• Proficiency in managing multiple competing priorities independently in an ambiguous environment with strategic thinking and methodological execution (Excellent operator)
• Proven track record of on-time project/program delivery for large, cross-functional projects (Results-oriented)
• Bachelor’s degree in Business, Engineering, Statistics, Computer Science, Mathematics, Economics, Data Science, or related field or equivalent experience

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools

Responsibilities

• Work closely with risk managers, credit analysts, product managers, and scientists to streamline development of new initiatives to solve for risk management at scale - ultimately to help customers getting the capital they need to grow
• Manage partnerships with stakeholders to provide industry-leading service and customer experience to help manage balance sheet risk

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior