Program Manager, Royalty & Payments , Amazon Publishing

Amazon • Grand Haven, MI

5h

About The Position

Are you a customer-obsessed Program Manager with a passion for ensuring a
best-in-class experience for content creators? Amazon Publishing is seeking a
meticulous and forward-thinking Program Manager to join our Royalty & Payments
team. This team focuses on the planning, execution, and delivery of our royalty
and payment commitments globally.

I
In this role, you will own a portfolio of operational programs including payee
onboarding, subrights payment quality assurance, author and rights holder
support, team performance metrics, and partner team process monitoring. This
role requires an understanding of current and future technologies required to
deliver the end-to-end process, including contracts, payee setup, payment
troubleshooting, customer-facing payment resolutions, and metrics collection and
reporting. This role is inherently cross-functional and works closely with
multiple teams including Finance, Tax, Contracts, Author Relations, Editorial,
Vendor Management, and Product to drive operational efficiencies.

We're looking for a candidate that has experience in a customer-focused role
with strong judgment, ability to dive deep into operational issues, identify and
address root causes clearly with internal stakeholders and external customers,
inspect and improve processes, and consistently deliver results. Most
importantly, you are excited to join a small team that makes a big impact.

About the team
Amazon Publishing is a leading trade publisher of fiction, nonfiction, and
children’s books with a mission to empower storytellers and connect them with
readers worldwide. The Amazon Publishing teams based in Seattle, New York,
Luxembourg, London, and Munich publish emerging, bestselling, and
critically-acclaimed authors in digital, print, and audio formats.

Requirements

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• own a portfolio of operational programs including payee onboarding, subrights payment quality assurance, author and rights holder support, team performance metrics, and partner team process monitoring
• understanding of current and future technologies required to deliver the end-to-end process, including contracts, payee setup, payment troubleshooting, customer-facing payment resolutions, and metrics collection and reporting
• works closely with multiple teams including Finance, Tax, Contracts, Author Relations, Editorial, Vendor Management, and Product to drive operational efficiencies

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed