Sr Profit Center Office Administrator

Hajoca•Los Angeles, CA

1d•Onsite

About The Position

We are seeking an organized, detail-oriented, and efficient Senior Profit Center Office Administrator to join our team. This role is crucial for ensuring the smooth operation of the business by managing administrative tasks, customer relations, and financial processes. The ideal candidate will be adept at managing competing priorities, analyzing problems, and providing support to both customers and internal teams.

Requirements

2+ years’ experience in a customer service, accounts receivable, accounts payable or similar role
Possess a proper and valid driver’s license
Knowledge of basic accounts receivable/payable bookkeeping practices and terms
Effectively use Microsoft Office software to communicate via email, to review reports and documents.
Demonstrate outstanding customer service and interpersonal communication skills.
Possess a high level of accuracy and attention to detail.
Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
Be able to research, analyze data, and solve problems.
Be able to prioritize work projects and multi-task.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process customer invoices, vendor invoices, and cash sale payments.

Responsibilities

Provide training and guidance on administrative tasks to other Profit Center teammates to ensure adherence to company policies and delivery procedures.
Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
Manage contracts, relationships, and accounts payable for all vendor services, including cleaning, landscaping, maintenance, and other utilities.
Manage accounts receivable for the Profit Center, including payments on credit accounts and all cash sales transactions.
Maintain daily files for the Profit Center to include ship tickets, purchase order receivers, deposit back-ups, cash journals, and all daily reconciled reports.
Perform daily, weekly, monthly, and annual reconciliation of all reports contained in the Manager’s Checklist.
Perform an annual internal audit of the business utilizing the Manager’s Compliance Questionnaire.
Ensure the Profit Center is in compliance with all administrative company policies.
Conduct onboarding tasks with all new teammates, including new hire paperwork, I9 completion, onboarding benefits, systems, and processes.
Develop and maintain the administrative workflow of the business.
Perform accurate and timely invoicing of all customer shipments daily.
Inform appropriate teammate of any discrepancies noted on tickets that require review.
Generate daily invoice preview report for management review.
Review purchase order debit memos and debit cancellations ensuring all required documentation is included and communicate to Centralized AP team in an accurate and timely manner.
Reconcile daily cash sale transaction payments and cash funds in the system, prepare the bank deposit, scan and process checks, prepare and submit required deposit paperwork to the Support Center.
Reconcile petty cash transactions monthly, prepare and submit required deposit paperwork to the Support Center.
File invoiced pick tickets, manifests, Hazmat manifests, receiving paperwork, deposit backup, and all reconciled reports daily.
Maintain required files including credit card authorization forms and deposited checks in accordance with Company policy.
Create and maintain customer files in the system including tax exemption information, retain customer Tax Exemption Certificates per Company policy.
Assist co-workers in servicing customers including answering incoming calls, faxing, filing, and photocopying.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.