Sr. Professional Staff Nurse, BSN Nurse Triage Call Center

UPMC•Lemoyne, PA

About The Position

UPMC is hiring a Senior Professional Staff Nurse for its Triage Call Center. This is a flex full-time role requiring at least 28 hours per week, with evening shifts and a requirement to work one major and one minor holiday. Final candidates must live within 90 minutes of Lemoyne, Pennsylvania. The Senior Professional Staff Nurse is a registered nurse and member of the care delivery team, responsible and accountable for nursing care and for standards of care quality. The nurse manages and provides care for a group of patients and their families, using independent judgment and collaborating with care team members. The role includes leadership, partnership, collaboration, and supervision, as well as establishing relationships with physicians, other health care providers, patients, and families to support desired outcomes across the continuum of care. The nurse serves as a professional role model and unit leader, applies Relationship Based Care and the nursing process, supports patient safety and quality, and contributes to professional development, evidence-based practice, and workplace improvement. The role also includes precepting learners and new hires, participating in shared governance and teams, and fostering a healthy, culturally aware work environment. The nurse must be able to provide care appropriate to the ages and developmental needs of patients served by the assigned unit.

Requirements

Minimum of 2 years of experience.
Current Registered Professional Nurse licensure in the state where the facility is located, or an eligible multistate license under the Nurse Licensure Compact.
CPR training meeting AHA standards, including didactic and skills demonstration components, within 30 days of hire.
Annual completion of one professional contribution selected from department, hospital, or system goals and approved by the Unit Director under UPMC's My Nursing Career Ladder, or certification. Certification is not required for nurses with a Master's in Nursing or DNP. For nurses with a BSN, a Master's degree in a related field may substitute for certification.
Must obtain a Solid/Strong/Good or higher rating on a Professional Staff Nurse Performance Evaluation for promotion to this level and maintain that rating on annual evaluations.
Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients and families.
Ability to work productively and effectively in a complex environment, manage multiple and changing priorities, and use specialized equipment.
Exemplary clinical judgment, critical thinking, analytical, and problem-solving abilities related to patient care.
Critical thinking skills to apply and lead others in applying the nursing process.
Ability to demonstrate knowledge and skills for care and interaction appropriate to the ages and developmental needs of patients served by the assigned unit.
Mobility and visual manual dexterity.
Physical stamina for frequent walking, standing, lifting, and positioning of patients.
Required credentials and clearances: Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR); Registered Nurse (RN); Act 31 Child Abuse Reporting with renewal; Act 33 with renewal; Act 34 with renewal; and Act 73 FBI Clearance with renewal.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.

Responsibilities

Serve as a role model of professional nursing practice and as a recognized unit leader in clinical expertise, teaching, specialized nursing resources, and/or evidence-based practice.
Provide feedback to members of the health care team and participate in nursing peer review.
Promote changes that improve patient care quality and the unit environment.
Serve on teams and lead teams as part of daily practice; participate in unit shared governance and hospital-wide councils.
Use clinical assessment and analytical skills within Relationship Based Care.
Apply the nursing process to create a healing environment, develop daily goals and care plans, and involve patients as partners while considering their holistic needs.
Communicate and document patient conditions and care comprehensively; collaborate with other care providers and recommend changes to care or unit practices as appropriate.
Use critical thinking to identify clinical, social, safety, psychological, and spiritual issues relevant to patient care.
Incorporate professional organization, business unit, and health system goals into daily work to improve patient safety, quality, and patient experience.
Build caring, compassionate relationships with patients, families, and colleagues.
Precept students, graduate nurses, and new hires; identify learning opportunities and support continuous learning in the clinical area.
Seek feedback and apply continuous professional improvement.
Share research and professional materials, present on the unit, and support journal clubs and other learning activities.
Identify opportunities for clinical quality and workplace improvement and apply evidence-based practice.
Serve on or lead teams that introduce patient-care innovations or support a healthy workforce.
Build and repair colleague relationships, demonstrate cultural awareness, and prevent and address horizontal violence and impairment.
Maintain balance between work and personal life through prioritization and delegation.
Perform in accordance with system-wide competencies and behaviors, and perform other duties as assigned.