Sr. Professional, Client Account Services

Cotality • San Diego, CA

2d

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Requirements

• Typically requires a Bachelor’s degree or equivalent work experience.
• At least 4 years of Mortgage Industry background, credit client space, or comparable industry experience is required.
• At least 5 years of experience in a similar client-facing or account management role.

Responsibilities

• Serve as the primary, single point of contact and subject matter expert (SME) for day-to-day administration and escalation of complex issues for assigned clients.
• Perform all necessary setup steps on internal systems to transition new clients smoothly, while driving milestones for strategic onboarding projects.
• Establish and lead regular performance meeting schedules (monthly, quarterly, etc.) with all levels of client management, including department heads and executives, and lead sections of Client Advisory Council meetings.
• Deeply understand clients' internal operations to offer customized service enhancements, advocate for client best practices through Voice of the Customer (VOC) initiatives, and recommend new or expanded services to generate additional revenue.
• Partner directly with Sales, Product, Loan Boarding, Customer Care, and Research teams to ensure swift resolution of processing issues, provide data for system conversions, and assist with billing adjustments or contract renewals.
• Act as the client-facing SME for technical projects, participating in demos and coordinating user testing for new or enhanced system features.
• Act as an administrative and operational resource for less-experienced team members by assisting with coaching, onboarding training, and leading team discussions on specialized industry topics.

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior