Let's begin! Sr Production Support Analyst

Moody's Corporation•Charlotte, NC

7d•Onsite

About The Position

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Requirements

performing incident management, problem resolution, and system monitoring to support production and IT operations as per ITIL process
architecting, designing, developing, and implementing automated solutions for quicker resolution of incidents in existing applications
working with C#.NET, Angular, Java, Oracle, SQL, Python, Tableau, Alteryx, AWS, Informatica, Glue, Grafana, Datadog, open source code and frameworks, build tools like Jenkins, Liquibase and monitoring and performance management tools
cybersecurity frameworks with a focus on protecting sensitive data, maintaining system integrity, and preventing unauthorized access through robu

Responsibilities

Provide support for routine inquiries and develop deep knowledge of applications and their respective integrations, vendors, products, services, systems and workflows.
Support and manage Production and Operations support function, including developing subject matter expertise on applications and operations to assist L1, L2 resources in resolving operational requests effectively.
Assist efforts to resolve high impact incidents working with business, application, and other technology partners.
Ensure key processes are adhered, including case handling and resolution of user queries.
Track and measure to ensure SLAs are met and contribute towards reducing resolution time on incidents and business requests.
Develop dashboards for monitoring to proactively mitigate incidents and reduce resolution times.
Identify opportunities for automation and reduce manual and repetitive tasks.
Work with development/L3 team to prioritize and remedy significant and recurring issues and follow through to resolution.
Ensure Requirements: Requires a Master’s degree or foreign equivalent in Computer Science, Engineering, Information Technology or a related technical field plus three (3) years of experience as an Engineer, Analyst, Specialist, or in a related technical position working within application operations and/or providing production support.