Sr. Product Owner

Salesforce • Seattle, WA

4d • Hybrid

About The Position

Salesforce is seeking a Sr. Product Manager to join the CCO Product Strategy team, a fast-growing group within the Chief Customer Officer (CCO) organization, sitting within the Office of the CEO. This role focuses on 'Feedback Loops,' an internal product that connects customer feedback across Salesforce clouds to ensure it demonstrably closes the loop with field teams and customers. The position involves synthesizing feedback using agentic tools, translating it into clear input for product teams, and influencing product prioritization. This is a technical product ownership role with some hands-on coding, primarily in Python and SQL, with an expected time split of approximately 75% reading and analyzing code and engaging with product managers, and 25% hands-on coding.

Requirements

• Engineering background, with the ability to read, analyze and discuss code, epics, stories and sprints
• Python and SQL fluency
• Ability to split time between technical analysis and engagement with product managers and leaders, roughly 75/25
• Experience influencing product stakeholders without direct authority
• Clear written and verbal communication for translating technical detail into product decisions

Nice To Haves

• Experience with agentic coding tools or AI-assisted development
• Background in customer feedback, voice of customer or similar programs
• Experience working across a cross-cloud or multi-product environment

Responsibilities

• Own Feedback Loops, our internal product connecting internal and external customer feedback across Salesforce clouds
• Synthesize feedback using agentic tools and translate it into clear, actionable input for product teams
• Influence product prioritization by presenting synthesized feedback and recommendations to product leaders
• Close the loop with field teams and customers, communicating how their feedback was addressed
• Read and analyze code and technical specifications to engage product and engineering teams credibly, and discuss epics, stories and sprints
• Spend approximately 25% of your time hands-on coding, primarily in Python and SQL, to build lightweight tools and scripts that automate feedback synthesis and reporting

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed