Sr. Product Marketing Manager, Trust & Safety
About The Position
We are hiring for a Sr. Product Marketing Manager to lead go-to-market for our Trust and Safety portfolio. Millions of people trust Chime with their financial lives, and you’ll shape how we talk about the products that keep them safe, turning security capabilities members rarely think about into protections they understand, adopt and value. This is an individual contributor role reporting to the Head of Product Marketing, Lending, Trust & Safety. You’ll partner closely with Product, Risk, Legal, and Brand to shape product narratives, influence roadmap decisions, and drive responsible adoption. This role sits at the intersection of growth and financial responsibility, requiring strong strategic thinking, cross-functional leadership, and the ability to balance business impact with member trust and regulatory considerations.
Requirements
- 6–10+ years of experience in product marketing with at least 3+ years of regulated financial services experience
- Proven track record of owning end-to-end go-to-market strategy for products or features
- Strong grounding in product marketing fundamentals: audience insights, competitive intelligence, targeting, positioning, value propositions, messaging, acquisition / engagement plan development
- Experience partnering cross-functionally with Product, Growth, Risk, Brand, Analytics, Legal and Compliance
- A demonstrated ability to lead through influence and drive cross-functional alignment and execution
- The ability to translate complex product capabilities into clear, compelling customer narratives
- A strong analytical mindset with experience using data to inform strategy and measure impact
Responsibilities
- Own and execute go-to-market strategy for Chime’s Trust & Safety suite, from launch through iteration and scale.
- Establish best practices and frameworks for repeatable, high-quality product launches
- Develop clear, differentiated positioning and messaging that drives customer understanding and adoption
- Drive cross-functional alignment across Product, Risk, Brand, Analytics and Legal to ensure cohesive execution
- Influence product strategy and roadmap through customer insights, market understanding, and competitive analysis
- Own business outcomes: Improve product adoption, engagement, and retention through data-informed marketing strategies
Benefits
- Bonus
- Competitive equity package
- Backup child, elder, and pet care
- Subsidized commuter benefits for eligible employees
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy
- Company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents
- 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
