Sr Product Manager

NBCUniversal•Orlando, FL

2h•$130,000 - $170,000•Hybrid

About The Position

NBCUniversal’s Product Team builds products that provide essential capabilities to organizations throughout NBCUniversal. The team leverages deep relationships with our operational and engineering counterparts to build cohesive, end-to-end solutions for their clients or users. The product portfolio is aligned around critical NBCU functions such as Content/Title Management, Data & Analytics, Scheduling & Distribution, and Content Sales. As a part of the Product team, you will be responsible for products supporting Universal Destinations & Experiences. You will be in constant communication with clients on anything product related, including building business cases for new initiatives, feature intake, requirements gathering, development progress, validating and coordinating deliverables, and managing timelines. You will lead grooming sessions, and execute product demos, and walkthroughs. You are an expert in your area’s product features, capabilities, and functionality while consulting on new multi-product initiatives or programs and mentoring Product Specialists.

Requirements

Bachelor’s degree or equivalent experience required.
3+ years of direct client engagement experience
8+ years of relevant work experience in the technology or media industry.
5+ years’ experience in a role demonstrating strong technical, quantitative, and analytical skills.
5+ years’ experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, project management, and strong formal presentation abilities.
3+ years product management experience in media, gathering client requirements, writing product and/or technical specifications, working with development teams, and managing product roadmaps as well as launches

Nice To Haves

Expertise in the SDLC process, with a focus on scoping, iteration planning, user story and acceptance criteria writing, rollout management.
Strong analytical and problem-solving skills - capable of assessing ambiguous situations, evaluating diverse factors, and adapting existing approaches to devise effective solutions.
Proven ability to influence and collaborate with senior stakeholders - including those unfamiliar with the subject matter, by tailoring communication style and providing guidance on challenging issues.
Ability to analyze and compare multiple technical solutions, providing expert consultation and recommendations to achieve the best outcome for on-air operations.
Strong decision-making skills with minimal supervision, leveraging technical expertise to interpret complex problems and deliver optimal solutions.
Experience in Television/Broadcast, Media, Technology, or related field
Experience with Agile methodology
Experience with using Jira or a similar system to track and maintain feature requirements and development progress
Natural problem solver, who is adaptable in a fast-paced environment and is highly collaborative

Responsibilities

Manage the end-to-end life cycle of products, from ideation through delivery and ongoing optimization.
Define and own overall product vision, strategy, and success metrics for key initiatives, including data warehouse and business intelligence platforms.
Develop and maintain feature roadmaps, prioritizing capabilities based on business needs and strategic goals.
Lead grooming sessions to ensure a consistently up-to-date backlog of clearly defined features and user stories.
Fully document product features and capabilities in JIRA, including measurable acceptance criteria.
Collaborate across functions (Engineering, Universal Creative, Entertainment, Marketing, Sales, Supply Chain Operations, Product, Architecture) to capture and analyze requests, define data needs, and align priorities.
Translate complex business requirements into actionable product features and conceptual models.
Act as the primary point of contact for external vendors (e.g., Orange Logic, Qvest), ensuring alignment on objectives, timelines, and deliverables.
Monitor vendor performance against SLAs, manage change requests, and drive continuous improvement initiatives.
Partner with architecture and solutions leaders to identify optimal technical solutions that meet client and business needs.
Work closely with engineering teams and vendors to implement automation and workflow optimizations.
Perform hands-on data exploration and analysis of large datasets to inform product decisions and enable data-driven features.
Continually leverage business insights and analytics to refine platform strategy and solve high-impact problems.
Define and execute user acceptance testing for new features and integrations.
Ensure all workflows and vendor deliverables adhere to NBCUniversal standards and industry regulations.
Coordinate resolution of operational issues promptly to minimize disruption.
Manage change requests effectively to maintain stability in live environments.
Track and report on vendor performance metrics (uptime, error rates, turnaround times).
Provide actionable insights and recommendations to improve service quality and operational efficiency.
Maintain comprehensive documentation for processes, integrations, and SLAs.
Ensure all product and vendor workflows comply with internal standards and regulatory requirements.
Other duties as assigned