Sr. Manager

Visa•Miami, FL

4d•$153,500 - $245,900•Hybrid

About The Position

Visa is hiring a Sr. Product Manager whose additional role is Product Architect for Visa Intelligent Authorization (VIA). The Product Architect owns the successful delivery, adoption, and ongoing success of VIA for assigned strategic clients, maintaining alignment between client needs, product capabilities, implementation activities, and delivery outcomes throughout onboarding. The role provides continuity from pre-sales discovery through production stabilization and acts as a bridge among clients, Product, Sales Engineering, Client Services, and Delivery teams. The role leads requirements discovery and solution definition for complex engagements, develops end-to-end solution designs, and ensures that client requirements and commercial commitments are aligned with viable product capabilities and implementation realities. It does not own the product roadmap or the day-to-day project plan, but remains accountable for the integrity of the client outcome and successful VIA delivery and adoption. The Product Architect provides product and architecture leadership throughout implementation, manages risks and escalations, supports pilot exit and production-readiness assessments, and helps resolve complex integration, onboarding, and production issues. The position also uses implementation experience to inform product improvements, onboarding frameworks, reusable standards, and future platform investments. Visa requires at least three days in the office; the exact schedule will be confirmed by the hiring manager. The role is hybrid and requires travel 5–10% of the time. Work hours vary with department needs.

Requirements

At least 8 years of relevant work experience with a Bachelor's degree, 5 years with an advanced degree, or 2 years with a PhD.
10 or more years of experience in Payments, Financial Services, Banking, FinTech, or related industries.
Experience leading complex client onboarding, implementation, transformation, or integration programs in Payments, Financial Services, FinTech, or related industries.
Experience translating business requirements into scalable, operationally viable solution designs.
Strong understanding of payment processing, issuer or acquirer operations, authorization systems, fraud and risk management, or related financial services technologies.
Experience working directly with clients to define requirements, manage expectations, and drive successful implementation outcomes.
Experience working across Product, Technology, Operations, Client Services, Delivery, and Sales Engineering functions.
Ability to identify, manage, and mitigate technical, operational, commercial, and program risks.
Ability to influence stakeholders and drive decisions without direct authority in matrixed organizations.
Experience managing implementation governance, issue resolution, and client escalations.
Ability to work effectively in ambiguous environments where requirements, ownership, or delivery approaches may be undefined.
Strong communication, presentation, and stakeholder management skills.
Experience collaborating within global, cross-functional teams.
Strong analytical and problem-solving skills with a pragmatic delivery mindset.
Demonstrated accountability for successful client outcomes regardless of organizational boundaries, workstream ownership, or functional responsibilities.

Nice To Haves

9 or more years of relevant work experience with a Bachelor's degree, 7 or more years with an advanced degree, or 3 or more years with a PhD.
Experience leading strategic client implementations involving complex integrations and multiple stakeholder groups.
Understanding of issuer processing, authorization decisioning, digital payments, fraud systems, and associated operational processes.
Experience supporting pilot execution, production readiness, and post-production stabilization activities.

Responsibilities

Act as the accountable Product lead for assigned strategic clients and own successful VIA delivery and adoption.
Maintain continuity from pre-sales engagement through production stabilization and remain accountable for implementation progress, delivery risks, solution integrity, and client outcomes.
Understand and manage client requirements, constraints, risks, and dependencies throughout delivery.
Advise client stakeholders on aligning business objectives with product capabilities and implementation realities.
Escalate and drive resolution of issues that threaten delivery timelines, implementation success, or client outcomes.
Lead requirements discovery and solution definition for complex onboarding engagements; challenge assumptions so scope reflects genuine business needs.
Develop and maintain end-to-end solution designs covering technical, operational, and product considerations.
Balance client requirements, operational readiness, scalability, and long-term product strategy in solution designs.
Ensure sold solutions can be implemented, operated, and supported at scale.
Bridge client implementation teams and VIA product teams, keeping delivery aligned with agreed solution intent and product capabilities.
Surface product gaps and advocate for enhancements supported by implementation evidence; provide implementation insights to inform product strategy, onboarding frameworks, and platform investments.
Drive alignment among product decisions, implementation activities, and client commitments.
Provide architecture and product leadership throughout implementation; identify and mitigate technical, operational, and onboarding risks.
Support pilot exit and production-readiness assessments for complex implementations.
Serve as a senior authority in implementation governance forums, managing escalations, resolving ambiguity, and driving clear stakeholder ownership.
Bring structure and clarity to ambiguous situations; influence client, product, operational, and delivery teams without formal authority.
Intervene proactively when delivery risks, ownership gaps, or organizational barriers threaten execution; drive decisions and actions needed to meet timelines and commitments.
Troubleshoot complex integration, onboarding, and production issues as required.
Capture lessons learned and turn implementation experience into reusable standards, guidance, and onboarding patterns.
Contribute to improvements in product readiness, onboarding frameworks, and client implementation practices.
Balance strategic leadership with hands-on execution, including executive escalations, workshops, blocker removal, and implementation issue resolution as needed.
Deliver strategic client onboarding and adoption, sustainable client commitments, successful pilot and production milestones, early risk resolution, and solution alignment with client objectives and product capabilities.