Sr. Product Manager

Blackthorn.io•New York, NY

36d•$7,000 - $9,000•Remote

About The Position

As a Sr. Product Manager at Blackthorn, you'll own significant product areas end-to-end, shaping strategy, driving delivery, and influencing the roadmap across our Salesforce-native suite. You'll bring a strong point of view, lead cross-functional collaboration with confidence, and serve as a go-to resource for both your product domain and the customers it serves. This role is for someone who operates with a high degree of autonomy, thinks beyond features to outcomes, and mentors those around them. Blackthorn turns any organization's "Salesforce® CRM" into event planning software powered by their connected data. We're a growing, distributed team with teammates across the globe, and we build Salesforce-native tools that help teams create events, engage attendees, process payments, and measure success — all without leaving their CRM. Our customers range from tiny nonprofits to global corporations, and our products are known for going live in hours, not weeks. We believe the best enterprise software should feel as intuitive as the apps you use every day. Most event management tools force teams to juggle disconnected systems, wrestle with flimsy integrations, and spend more time syncing data than planning events. We're building the alternative: a connected platform inside Salesforce that gives organizations richer analytics to prove event ROI, better attendee experiences through personalization and automation, and the flexibility to fit any workflow. Every feature we ship helps our customers spend less time on logistics and more time on the events themselves. A deep level of satisfaction through ownership of your role. You'll get more autonomy than at other companies (our team has told us). Connection. Our team is tightly knit, assisted through occasional team meetups (as we're remote). Challenge. We're trying to move as quickly as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life, "Meaningful work and meaningful relationships" provide meaning to life. We aim to bring this.

Requirements

Solid experience as a Product Manager in a SaaS product environment, with a track record of owning and delivering complex product areas
Strong strategic thinking combined with the ability to drive execution through cross-functional teams
Excellent communication and stakeholder management skills, comfortable presenting to executives and engaging with customers
Experience using product analytics to inform decisions and measure outcomes
Enthusiasm and fluency for AI and a proactive approach to finding ways it can improve products and processes
Proven ability to maintain high delivery velocity within a dedicated squad in an iterative, AI-assisted engineering environment

Nice To Haves

Experience with payments, events, or communications products
Familiarity with the Salesforce ecosystem (platform capabilities, AppExchange dynamics, customer expectations)
Deep knowledge of Higher Education, Healthcare, or Nonprofit verticals
Experience mentoring or leading other PMs
Experience with mobile applications or event check-in technology
Background in UX, engineering, or consulting that informs how you work with technical teams

Responsibilities

Own the strategy, roadmap, and delivery for one or more significant product areas within Blackthorn's suite
Define and prioritize outcomes, not just features, by deeply understanding customer needs, market trends, and business goals
Develop and maintain a well-reasoned, clearly communicated product roadmap aligned with company priorities
Lead cross-functional squads through discovery, definition, and delivery of complex product initiatives
Write clear, thorough product requirements, user stories, and acceptance criteria that set engineering and QA up for success
Drive Engineering team alignment and ensure your team is focused, unblocked, and moving toward meaningful outcomes
Own the squad’s delivery cadence, stay close to the work, track commitments, and actively remove blockers before they compound.
Work fluently in Blackthorn’s AI-first development environment, using AI tooling to accelerate discovery, documentation, and delivery.
Use product analytics and qualitative research to validate decisions and continuously improve shipped product
Act as the primary product voice for your domain in conversations with Sales, Marketing, Support, and Customer Success
Lead customer discovery interviews and synthesize insights into actionable product direction
Communicate confidently with senior leadership on roadmap, tradeoffs, and progress
Represent Blackthorn's product perspective with external partners and customers as needed
Champion AI tooling and experimentation to improve both internal workflows and customer-facing experiences