Sr Product Manager, Trust

eBay•Toronto, ON

7d•CA$133,200 - CA$177,800

About The Position

eBay is looking for an experienced customer centric Sr. Product Manager to help build, shape, and drive product capabilities to improve buyer trust on the Depop platform. This role is part of a team shaping the future of global commerce and improving the customer experience for Depop, which is now an eBay company.

Requirements

5+ years of experience in product management, preferably for eCommerce products with a large and global user base (experience with Trust-related products a plus).
Detail-oriented approach with strong analytical abilities. Adept at interpreting metrics, diagnosing root causes, and uncovering opportunities for growth.
Excellent product sense and UX instincts; able to translate research and insights into simple, high-quality experiences for diverse global users.
Strong collaboration with engineering, design, marketing and business teams; exceptional written and verbal communication.
Self-motivated and directed, with ability to flex and innovate quickly.
Familiarity with AI technologies and their application in product management to drive innovation and efficiency.

Responsibilities

Drive the full product lifecycle for multiple features centered around improving buyer trust end to end on Depop, from initial discovery and opportunity sizing to launch, iteration, and post-launch analysis.
Develop a clear product strategy that aligns with eBay’s and Depop’s top-level goals. This requires blending deep customer empathy with an understanding of market trends, business goals, and competitive insights.
Own and deliver a challenging product roadmap on time, demonstrating a strong bias for action and high-quality outcomes. You will write clear, detailed requirements (PRDs) that prioritize hypotheses for testing and iteration.
Lead and inspire confidence among a wide range of partners, including engineering, design, data science, research, and marketing.
Define key success metrics, leverage data and analytics to quantify customer problems, size opportunities, and ultimately measure the impact of your work on organizational goals.
Cultivate a knowledge of the technical architecture and backend systems for your product area to effectively partner with engineering, unblock development, and influence technical decisions.