Sr. Product Manager - Technical, Efficiency & Automation, Support Products & Services

Amazon • Seattle, WA

22d • $151,200 - $225,000 • Onsite

About The Position

We are seeking a Sr. Product Manager - Technical (PMT III) to drive the strategy, development, and delivery of automation and AI-powered solutions that streamline Services team workflows. You will own a portfolio of high-impact engineering initiatives focused on cross-tool integrations, AI-ready infrastructure, and intelligent automation that collectively target millions in annual operational savings. This role sits at the intersection of product management, engineering, and operations — requiring you to deeply understand complex advertising workflows, identify strategic automation opportunities, and deliver scalable solutions that serve hundreds of internal users across all Services teams.

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• 5+ years of product or program management, product marketing, business development, or technology experience
• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Responsibilities

• Define product vision, strategy, and roadmap for a portfolio of automation and efficiency initiatives spanning campaign workflow optimization, knowledge management, creative asset management, and AI agent development
• Drive end-to-end delivery of cross-tool integrations (e.g., Salesforce, Slack) by writing business requirements documents, conducting technical scoping with engineering teams, managing partner team dependencies, and navigating security and compliance approvals
• Own the product strategy for a centralized, AI-enabled Advertising Services Knowledge Base — establishing governance frameworks, content quality standards, and metadata architecture, enabling role-specific agent customization
• Collaborate with engineering teams to accelerate platform launches, both within the team and supporting away teams, by determining optimal resource allocation, defining launch criteria, and projecting in-year operational savings
• Identify and prioritize new automation opportunities through deep operational analysis, quantify productivity impact, validate savings estimates with Finance, and present proposals to senior leadership

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior