AWS Sr Product Manager Tech, AWS Support
About The Position
The AWS Support is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what’s best for the business to serve our customers; someone with a true pioneering spirit, willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals. You will own the product strategy and execution for GenAI-powered troubleshooting experiences that help AWS customers resolve issues faster and more independently. You will define how we bring AI-driven diagnostics and resolution capabilities to market both directly to customers and through our partner ecosystem (MSPs, ISVs, and consulting partners). Your customers span small to large enterprises, startups, and partners building on AWS. You will deeply understand their operational pain points and translate those into product requirements that drive measurable improvements in customer satisfaction, time-to-resolution, and service adoption. You will work at the intersection of GenAI and Cloud Operations, collaborating with engineering teams to build platforms that help solve customer issues. You will define the roadmap, influence cross-functional priorities, and deliver capabilities that accelerate customer and partner success with GenAI workloads on AWS.
Requirements
- 3+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
Nice To Haves
- Experience in software development
Responsibilities
- Own the product strategy and execution for GenAI-powered troubleshooting experiences.
- Define how to bring AI-driven diagnostics and resolution capabilities to market.
- Understand customer operational pain points and translate them into product requirements.
- Drive measurable improvements in customer satisfaction, time-to-resolution, and service adoption.
- Collaborate with engineering teams to build platforms that help solve customer issues.
- Define the roadmap and influence cross-functional priorities.
- Deliver capabilities that accelerate customer and partner success with GenAI workloads on AWS.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
