Sr. Product Manager - Solutions Services and Customer Experience

Cardinal Health•Dublin, OH

16h•$123,400 - $158,670

About The Position

The Senior Product Manager, Product Management & Development develops product marketing strategies and manages product development to differentiate Cardinal Health’s products and to grow revenue, market share, and customer awareness. In line with the broader commercial strategy and the Marketing strategy set by the Director, the Product Manager manages the research, business cases, development, and launches of products in a portfolio. This job works with a large degree of independence.

Requirements

3+ years of experience in project/program management, with a focus on customer experience, innovation, or operational improvement, preferred
Proven ability to manage complex projects, often with competing priorities, from initiation to successful completion, utilizing recognized project management methodologies.
Demonstrated interest in and some practical experience with AI tools or concepts, particularly as they apply to customer experience, data analysis, or process automation.
Hands-on experience with platform development, administration, or advanced user functions is highly desirable.
Exceptional ability to organize tasks, manage multiple priorities, and maintain meticulous attention to detail in a dynamic, fast-paced environment.
A natural curiosity and a proactive approach to exploring new ideas, technologies, and best practices in customer experience and innovation.
Excellent interpersonal and communication skills, with a strong ability to build relationships, influence stakeholders, and work effectively within cross-functional teams.
Eagerness to embrace new challenges and projects, even those outside of immediate expertise, with a commitment to continuous learning and development.
A strong analytical approach to identifying inefficiencies and a passion for designing and implementing effective, scalable solutions that enhance customer and operational outcomes.
Strong analytical and problem-solving skills.

Nice To Haves

Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
Participates in the development of policies and procedures to achieve specific goals
Recommends new practices, processes, metrics, or models
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Provides solutions which may set precedent
Independently determines method for completion of new projects
Receives guidance on overall project objectives
Acts as a mentor to less experienced colleagues

Responsibilities

Lead and manage cross-functional projects focused on improving customer experience and driving innovation, from ideation through implementation. This includes defining project scope, objectives, resources, timelines, and deliverables, ensuring projects are completed on time and within budget.
This role is heavily involved identifying AI opportunities across the enterprise and working with stakeholders to identify the right solution to meet those needs.
Identify opportunities to optimize customer touchpoints and journeys, translating insights into actionable project plans that deliver measurable improvements in customer satisfaction and engagement.
Research, evaluate, and pilot new technologies, including AI-driven solutions, to enhance customer interactions, streamline internal processes supporting CX, and create competitive advantages.
Proactively identify inefficiencies in customer-facing processes and internal workflows that impact CX. Design, implement, and monitor solutions that improve operational efficiency, effectiveness, and scalability.
Utilize and potentially develop applications to manage project workflows, track customer feedback, analyze data, and support various operational needs within the CX and innovation portfolio.
Work closely with various internal teams (e.g., Product, Marketing, Operations, IT) and external partners to gather requirements, align on objectives, manage expectations, and ensure successful project delivery.
Confidently take on new challenges and projects, even in areas where initial expertise may be limited, demonstrating a strong willingness to learn, adapt quickly, and become a subject matter expert.
Utilize data and analytics to inform project strategies, measure the impact of initiatives, and provide insights for continuous improvement.