Sr Product Manager II

KFC•Irvine, CA

4d•Hybrid

About The Position

The Senior Product Manager- Ecommerce Customer Engagement is responsible for driving the innovation and prioritization of Taco Bell’s Mobile App and Web customer experience across, but not limited to: customer authentication and onboarding, loyalty and rewards/offers, customer marketing and personalization capabilities and post-order care & feedback. This role sits at the intersection of marketing, loyalty, technology and customer care to identify feasible, viable, and desirable opportunities and develop a roadmap aligned with business needs. The Senior Product Manager will have an eye for detail and the ability to spot opportunities and synergies across products/projects as necessary.

Requirements

Bachelor's Degree or equivalent years of experience
8+ years of experience building and executing a strategic roadmap of capabilities and related initiatives in areas of responsibility.
Experience in integrating and scaling solutions and working with engineering/QA teams throughout the entire product/software lifecycle
Proficiency with JIRA/Confluence, and agile methodologies/scrum ceremonies
Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (customer journey mapping, design thinking, business process design, A/B testing, etc.)
Outstanding written and verbal presentation skills with the ability to effectively manage stakeholder communications and involvement as well as run product team meetings
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

Nice To Haves

Prior experience in Ecommerce preferred, and loyalty a plus!

Responsibilities

Develop, socialize and drive forward a long-term vision for the Ecommerce Customer Engagement space
Lead the identification, evaluation, and implementation of new solutions and optimizations (such as post-order experience and customer feedback loop improvements, gamification and evolution of the digital loyalty experience, content and marketing improvements, etc.)
Build and own a multi-quarter roadmap that ties directly to KPIs, business strategy and customer experience needs and goals
Act as the primary liaison between Ecommerce, Technology, Marketing, Loyalty and Customer Care teams to translate business goals into Ecommerce Customer Engagement solutions and roadmap features
Has demonstrated ability to analyze data and develop fact-based recommendations to solve problems as well as understanding architecture diagrams and documentation
Lead feature development from ideation to launch and iteration, partnering with front-end and back-end teams as well as design to write clear and concise requirements and to define success metrics
Facilitate agile ways of working, leveraging tools like JIRA and Confluence to ensure transparency and delivery excellence
Partner with cross-functional partners and Analytics to align on wins and high impact tests for each quarter and ensure a healthy pipeline of test ideas
Maintain cross-functional partnerships to ensure that tests align with evolving organizational goals and objectives
Ensure learnings from tests are captured, shared with Ecommerce leadership and cross-functional squad, while applying learnings and opportunities to adjust the roadmap where necessary

Benefits

Work-Hard, Play-Hard: Hybrid work schedule and year-round flex day Friday
Note: Remote/hybrid expectations will be discussed during the kickoff meeting with your Talent Advisor & HRBP.
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, carwash,
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Tuition reimbursement and education benefits
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag and… honestly, too many good benefits to name
Salary Range: $133,700- $165,165 annually + bonus eligibility.
This is the expected salary range for this position.
Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.