Sr Product Manager I- Data Enablement

ForeFlight•Austin, TX

About The Position

This role sits within the Global Aviation Data organization's Data Delivery and Enablement team, who owns the full arc of the General and Business Aviation customer journey, from the moment a pilot discovers and purchases Jeppesen data and charts, through fulfillment and distribution, to the data actually loading into the avionics in the cockpit. This role brings together two surfaces that have historically been managed separately, our e-commerce experience (shop.jeppesen.com) and Jeppesen Distribution Manager (JDM), into a single, end-to-end product ownership role. A pilot's experience with Jeppesen is shaped just as much by how easy it is to buy the right product as it is by whether that data loads cleanly into their panel before a flight. This role owns that full journey and closes the gaps that fall between teams today. The ideal candidate has personal experience buying charts and navdata and loading them into their own avionics, and brings that experience to how they define requirements, prioritize fixes, and advocate for customers internally.

Requirements

5+ years of product management experience
Current or former pilot; you should have personally experienced buying and loading Jeppesen or comparable navigation data and charts
Experience working in the aviation industry, ideally with exposure to avionics, flight planning, or aeronautical data products.
Proven experience owning customer-facing products end-to-end, ideally spanning both a purchase/commerce experience and a data delivery or workflow application
Demonstrated ability to take initiative and operate effectively in a cross-functional, high-ambiguity environment with minimal direction
Comfort working with globally distributed engineering teams and strong asynchronous communication skills
Customer-first mindset with the ability to translate qualitative feedback and research into prioritized, actionable requirements
Proficiency with agile delivery tools such as Jira, Confluence, or equivalent
Education/experience typically acquired through advanced education (e.g., Bachelor's degree) and typically 5 or more years' related work experience, or an equivalent combination of education and experience (e.g., Master's + 3 years' related work experience, or 10 years' related work experience)

Nice To Haves

BA/BS in Business, Technology, Marketing, or equivalent work experience
Experience with subscription commerce, license/entitlement management, or data distribution systems
Background in Design or User Research, or hands-on experience conducting user research, usability testing, or customer discovery

Responsibilities

Own the end-to-end product strategy and roadmap spanning the ecommerce purchase experience (shop.jeppesen.com) and Jeppesen Distribution Manager (JDM), treating them as a single connected customer journey rather than two disconnected backlogs
Define and prioritize improvements to the purchase experience, including product discovery, checkout, account management, and subscription management, in partnership with engineering and design
Own the data delivery and distribution experience in JDM, ensuring pilots and operators can reliably get current navdata and charts loaded into their avionics with minimal friction or support burden
Conduct direct user research and customer interviews with pilots, students, and operators to understand where the current journey breaks down, and translate those insights into clear product requirements
Partner closely with Design/UX on the end-to-end experience, using research, usability testing, and customer feedback to guide design decisions across both surfaces
Work directly and asynchronously with cross-functional engineering teams (including teams based in Poland and India) to scope, prioritize, and ship improvements across the full purchase-to-panel journey
Define and track success metrics across the journey, including conversion, checkout completion, fulfillment reliability, data currency, and customer support contact volume, and use them to guide prioritization
Represent the voice of the pilot customer internally, identifying and escalating the moments in the journey that are most responsible for customer loss or dissatisfaction today
Collaborate closely with marketing, sales, distribution, and customer support to align on customer-facing communication and priorities
Attend trade shows, industry conferences, and customer or pilot community events to stay close to customer needs
Manage the full lifecycle of initiatives from discovery through delivery, operating with a high degree of autonomy and self-direction