Sr. Product Manager, Enterprise AI

Hinge Health • San Francisco, CA

2d • $163,000 - $244,000 • Hybrid

About The Position

Hinge Health is accelerating its Commercial productivity through the Commercial Catalyst program, which involves automating Client Success (CS) workflows, improving Commercial data infrastructure, and establishing the foundation for a buyer-facing portal experience. The company is seeking a mission-driven Product Manager to spearhead this cross-functional initiative. The goal is to deliver significant time savings and quality enhancements across the CS lifecycle, while simultaneously building towards a scalable client "front door."

Requirements

• 2+ years in Product Management (or equivalent), including ownership of operations/workflow automation products or internal platforms used by GTM/CS teams at scale.
• Proven ability to convert qualitative “time sink” problems into deterministic workflows and measurable time savings, and to ship incrementally toward a long‑term vision.
• Prior experience instrumenting workflow automations end‑to‑end (events, observability, SLAs, and governance).
• Experience with enterprise-grade workflow and integration stacks across core Commercial systems (CRM, customer success platforms, scheduling, analytics) to automate cross-system workflows; comfortable partnering with data teams on embedded analytics and scalable data pipelines
• Strong cross‑functional leadership with CS, Implementation, Design, Data, and Engineering; able to build rigorous operating cadences and drive clarity through complexity.
• Excellent product writing (PRDs/TDDs), prioritization, and stakeholder management, with a bias to ship and measure.

Nice To Haves

• Background in Commercial tooling, CS Ops, or data products serving customer‑facing teams.
• Familiarity with buyer‑facing “client portal” patterns and incremental rollout strategies that reduce CS overhead.

Responsibilities

• Define and drive the strategy and roadmap for CS workflow automation and data plumbing across the Commercial lifecycle, translating opportunities into phased product deliveries tied to measurable outcomes.
• Convert operational pain points into clear product requirements (PRDs), experiments, and iterative rollouts that reduce manual effort and improve client retention.
• Lead discovery with CS, Implementation, and R&D to standardize metrics, templates, and playbooks so they can be automated, measured, and continuously improved.
• Partner with Engineering and Data to ship reliable integrations and automations across core Commercial systems (e.g., CRM, communications, scheduling, analytics, etc), with built-in observability and resilience.
• Establish and maintain data contracts and operational standards that make workflows auditable, extensible, and scalable across different use cases.
• Incrementally develop buyer-facing capabilities that create client value while minimizing CS overhead.
• Build and run a durable operating cadence—backlog management, prioritization, stakeholder program reviews, launch checklists, and post-launch measurement—to ensure consistent execution and impact.
• Stay up-to-date on industry trends, emerging technologies, and competitive landscape to inform product strategy.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed