Sr. Product Manager - Digital Onboarding

Royal Bank of Canada•Minneapolis, MN

1d•Onsite

About The Position

The Digital Onboarding Product Owner is a strategic management role within Royal Bank of Canada’s Digital Onboarding Team. This position is critical to RBC’s digital transformation initiatives and plays a pivotal role in enhancing client and account onboarding capabilities across the organization. The Product Owner serves as the strategic leader and central point of coordination for the digital onboarding capability, working directly with senior leadership, development teams, and 10+ stakeholder groups to drive roadmap execution, prioritize competing demands, and deliver solutions that improve customer experience and operational efficiency.

Requirements

5+ years of experience managing production support or client-facing operations for onboarding applications or similar systems
5+ years of people management experience, including hiring, coaching, and performance management
Domain expertise in wealth management and account onboarding/servicing
Proficiency with Salesforce case management and reporting
Strong operational and process management skills
Ability to analyze trends, identify patterns, and translate them into actionable insights
Excellent communication skills with ability to communicate effectively across technical and non-technical stakeholders

Nice To Haves

Experience in financial services production support environments
Knowledge of data validation controls and compliance requirements
Demonstrated experience with SLA management and performance metrics
Familiarity with contractor management and team scaling
Background in incident management and root cause analysis
Experience with process improvement methodologies

Responsibilities

Develop and maintain a comprehensive product roadmap for the digital onboarding capability.
Balance short-term maintenance and operational needs with long-term strategic initiatives.
Define product strategy and vision that aligns with RBC’s business objectives and customer needs.
Serve as the primary liaison for 10+ RBC stakeholder groups.
Understand diverse stakeholder needs, priorities, and constraints.
Manage competing demands and facilitate alignment across the organization on priorities, timelines, and resource allocation.
Establish clear prioritization criteria and frameworks for evaluating competing work requests.
Define detailed business requirements, acceptance criteria, and success metrics for roadmap items.
Translate business needs into technical requirements that development teams can execute against.
Partner closely with development teams on estimation, planning, and execution.
Lead sprint planning discussions, backlog refinement, and delivery coordination.
Facilitate technical discussions and provide clarity on requirements to support successful delivery.
Identify, analyze, and prioritize production issues affecting the onboarding capability.
Lead investigation efforts to understand root causes and business impact.
Coordinate resolution efforts and implement fixes to minimize customer and operational disruption.
Lead analysis of systemic issues and opportunities for holistic improvement.
Develop long-term strategic solutions that address root causes rather than short-term fixes.
Align long-term initiatives with business strategy and resource constraints.
Manage relationships with third-party vendors and service providers supporting the onboarding capability.
Monitor vendor performance against SLAs and service agreements.
Escalate vendor issues and coordinate resolution efforts.
Develop and manage the financial budget for the Digital Onboarding team.
Forecast resource needs, plan investments in tools and systems, and manage spending to support strategic priorities.
Provide financial visibility to senior leadership.
Provide leadership and strategic direction across the organization.
Drive alignment on priorities, timelines, and dependencies across multiple teams and stakeholder groups.
Foster collaboration and shared ownership of outcomes.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
401(k) program with company-matching contributions
health, dental, vision, life and disability insurance
paid time-off plan