Sr Product Manager, Client Advocacy
About The Position
The Sr. Product Manager, Client Advocacy is a seasoned professional within Fiserv’s Payment Optimization team, responsible for acting as a trusted advisor and subject matter expert for Fiserv’s largest enterprise merchants. This role serves as the voice of the client, bringing deep expertise in payment authorizations and acceptance to help merchants improve performance, drive revenue, and influence product direction. The role is highly cross‑functional and client‑facing, requiring strong analytical skills, thought leadership, and the ability to influence outcomes without direct ownership. The Sr Product Manager partners closely with Product, Technology, Sales, and Implementation teams while working externally with networks, issuers, and clients.
Requirements
- 7+ years of experience in product management, preferable within the payments, analytics, consulting, or a related field, with demonstrated senior‑level performance.
- Strong expertise in authorization flows, issuer behavior, card networks (Visa/Mastercard), and acceptance optimization.
- Exceptional analytical skills, with strong proficiency in Excel and the ability to structure and interpret large datasets.
- Ability to clearly articulate insights and recommendations to senior internal stakeholders and enterprise clients.
- Proven ability to influence outcomes and drive change across teams without direct authority.
- Strong executive communication, presentation, and storytelling skills.
- Bachelor’s degree or equivalent relevant experience.
Nice To Haves
- Experience working directly with Visa, Mastercard, issuers, or acquirers.
- Familiarity with SQL or willingness or willingness to learn SQL for deeper analysis.
- Experience leveraging AI or GenAI tools (e.g., Copilot) to enhance analytical workflows or insights.
Responsibilities
- Serve as a primary client advocate for enterprise merchants, with deep focus on authorization performance and acceptance optimization.
- Lead client‑facing deep‑dive analyses using transaction‑level data to identify drivers of approval rate performance and opportunities for improvement.
- Act as a subject matter expert on card network rules, issuer behavior, authorization decline reasons, and optimization strategies.
- Partner closely with Sales to support pipeline and revenue growth through data‑driven insights, thought leadership, and executive‑level client discussions.
- Support complex enterprise implementations by analyzing performance trends, identifying risk areas, and helping drive corrective actions for clean transaction processing.
- Translate merchant feedback and analytical insights into clear product opportunities, partnering with Product Management to influence roadmap priorities.
- Drive continuous improvement of reporting, dashboards, and alerting capabilities by working with Technology and Analytics teams.
- Build and maintain strong cross‑functional relationships across Product, Technology, Sales, and Implementation teams.
Benefits
- Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
