Sr. Product Manager - Business Continuity & Disaster Recovery (BCDR)

Cockroach Labs•New York, NY

3h•Hybrid

About The Position

CockroachDB is a category-defining technology that helps companies build and scale applications more easily. This role is for a seasoned Product Manager to own the end-to-end Business Continuity & Disaster Recovery (BCDR) user journey for customers. The goal is to define the strategy, product direction, and measurable outcomes that ensure CockroachDB meets the world’s toughest uptime, resilience, and recovery expectations. This is a highly technical, customer-centric role requiring systems thinking, sharp problem definition, and strong cross-functional leadership. The Product Manager will use qualitative and quantitative data, including customer telemetry, product analytics, operational outcomes, and failover success metrics, to guide prioritization, validate hypotheses, and drive data-backed decisions for seamless, reliable user experiences.

Requirements

A computer science degree and/or first-hand experience building products focused on disaster recovery, infrastructure, databases, or products with high data criticality.
5+ years of total work experience with enterprise or SaaS products.
Proven experience in improving user journeys while leveraging data.
Delivered successful customer-facing products or features by partnering with senior Engineering teams.
Background working directly with medium-sized to large enterprises to understand and address problems, set proper timelines and expectations around feature delivery to internal stakeholders and external teams.
Experience driving business results through influential communication and cross-functional stakeholder management.
A collaborative approach and an eagerness to partner with other product teams and all other functions in the company, such as Legal, Finance, Marketing, and Sales.

Nice To Haves

An MBA and/or experience working with business stakeholders (e.g., Finance, Revenue).

Responsibilities

Own the end-to-end journey from awareness and activation (e.g., validating RPO/RTO targets) through ongoing use and renewal, using metrics to surface gaps and drive continuous improvement.
Build a problem-first, data-driven strategy by understanding customer needs across key personas (SRE, platform, architect), defining a multi-year roadmap that balances performance, cost, RPO/RTO guarantees, and operational simplicity, and prioritizing using qualitative and quantitative signals.
Deliver measurable outcomes by setting and tracking success metrics (DR adoption, failover success rate, time-to-recovery), ensuring customers reliably achieve their RPO/RTO targets, and validating that product changes deliver real value.
Lead with clarity and customer centricity, acting as the customer’s voice in strategic decisions and communicating technical concepts clearly across engineering, PMM, Sales, and executives to align teams around user journey success and failure points.
Apply an AI-first mindset to accelerate insights, improve product quality, and increase the efficiency of delivering customer value.