Sr. Product Manager, Alexa Canada

Amazon • Toronto, ON

83d

About The Position

Are you passionate about innovative technologies such as artificial
intelligence, generative AI, and ambient computing? The Amazon Alexa
International in Toronto team is looking for a Senior Product Manager to lead
the expansion of Alexa+ in Canada. This is your opportunity to work on products
that are making history!

As a Senior Product Manager, you will have a wide set of responsibilities to
ensure our customers are delighted, including launching new Alexa-powered
devices and experiences and making Alexa continuously smarter. This role is
equal parts business strategy, product definition, and program delivery. You
will need to thrive and deliver results in a highly ambiguous, fast-paced, and
dynamic business environment – operating at all levels of the organization. The
ideal candidate will use a combination of analytical skills, cross-functional
understanding, business judgment, technical expertise, and strategic thinking to
define the programs that improve Alexa CA Customer Experience. You will work
closely with many partners such as solution architects, engineering, marketing,
content, business development, and legal to ensure customers have access to a
world class Alexa experience in Canada.

The Alexa Canada team's mission is to deliver products and services that are
delightful and locally relevant for Canadian customers. We operate within the
broader Alexa International organization, scaling Alexa globally while
advocating for the unique needs of customers in Canada. Our work spans product
launches and feature expansion across both English and French, ensuring that
every Canadian customer experiences Alexa as a trusted companion in their daily
life.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with end to end product delivery
• Experience owning technology products
• Experience owning feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Speak, write, and read fluently in French

Nice To Haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Responsibilities

• Define user needs and identify gaps, features enhancements and opportunities to grow the business
• Define creative, high-quality, simple product roadmaps based on team strategy and vision.
• Develop and maintain a deep understanding of the market landscape, customer needs, and competitive dynamics in Canada across English and French locales.
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application.
• Translate strategic vision into actionable plans and lead cross-functional teams to execute on priority initiatives.
• Own the end-to-end customer experience for Alexa Canada across Echo, FireTV, and additional endpoints.
• Track launches through every step—from experience review and packaging approval, to beta testing, leadership presentations, and customer launch.
• Manage prioritization and trade-offs among customer experience, performance and operational support load.
• Continuous monitor customer experience performance, identify gaps and improvement areas and build improvement plan.
• Work closely with engineering teams and program management to deliver products to the market.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.

Benefits

• health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
• Registered Retirement Savings Plan (RRSP)
• Deferred Profit Sharing Plan (DPSP)
• paid time off
• other resources to improve health and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level