Sr. Product Manager – AI & Intelligent Ordering Platforms

Tillster•Miami, FL

2d•$135,000 - $165,000

About The Position

We are seeking a Sr. Product Manager to lead the evolution of our platform into an AI-enabled, intelligent ordering ecosystem. This role will drive the integration of machine learning, large language models, and Agentic AI systems into our core products—unlocking new levels of personalization, automation, and operational efficiency. You will operate at the intersection of product strategy, data, and engineering, owning high-impact initiatives that directly influence customer experience and business outcomes across global restaurant brands.

Requirements

5+ years of experience as a Product Manager/Product Owner in a fast-paced SaaS or technology environment
Proven track record of delivering end-to-end products from concept to launch
Strong experience with eCommerce, transactional systems, or high-scale consumer platforms, Restaurant Platforms
Deep understanding of Agile/Scrum methodologies and product development best practices
Experience building or working with AI/ML-powered products (recommendation systems, NLP, predictive analytics, etc.)
Familiarity with Agentic AI concepts and autonomous workflow design
Understanding of LLMs (e.g., OpenAI, Anthropic) and their application in real-world products
Ability to collaborate effectively with Engineering and Data Science teams on technical solutions
Strong grasp of APIs, data flows, system integrations, and cloud-based architectures
Customer-obsessed with a focus on delivering high-quality, impactful experiences
Strong analytical and problem-solving skills with a data-driven approach to decision-making
Ability to balance strategy and execution in a dynamic, fast-moving environment
Excellent communication skills with the ability to influence at all levels of the organization

Nice To Haves

Experience with AI copilots or autonomous agents in production environments
Exposure to voice AI, conversational commerce, or digital assistants
Familiarity with vector databases, embeddings, or semantic search
Background in restaurant technology, digital ordering, or POS-integrated platforms

Responsibilities

Define and execute product strategy for AI-powered ordering, engagement, and operational tools
Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
Identify and deliver AI-driven product opportunities, including: Personalization and recommendation engines, Predictive ordering and dynamic upsell, Intelligent customer engagement (chat, voice, and digital assistants)
Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
Leverage LLMs (Large Language Models) to enhance customer interactions and internal tools
Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
Act as the voice of the customer while balancing technical feasibility and business priorities
Lead prioritization across stakeholders and align teams on roadmap and execution
Communicate product vision, progress, and outcomes to executive leadership
Foster a culture of innovation, experimentation, and continuous improvement

Benefits

medical, dental, vision and FSA benefits
Healthcare and Dependent Care reimbursement programs
Employee Assistance Program (“EAP”)
Optum Care 24-hour confidential medical counseling services
ten (10) paid holidays per calendar year
15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years
Eligible part-time employees earn pro-rated PTO
401(k) Plan
college tuition and education assistance programs
Udemy Learning courses
ongoing learning and development opportunities