Sr Product Designer - Fleet/Counter

Hertz•Estero, FL

About The Position

As a Sr. Product Designer for Hertz, you will lead the design of enterprise and operations-facing digital products that support the day-to-day execution of rental, fleet management, and mobility operations. You will work in a collaborative partnership with Product Management, Engineering, and Design, while maintaining close relationships with Operations and Business stakeholders. The role balances the needs of frontline associates, operational leaders, and the business to create intuitive, efficient, and scalable solutions. You will champion the associate perspective and use user research and operational insights to design experiences suited to the realities of car rental, fleet management, and mobility operations.

Requirements

5+ years of experience in UX/Product Design.
A strong portfolio showcasing enterprise-facing digital products, preferably for operations, fleet management, logistics, transportation, mobility, or other operationally complex environments.
Proven experience conducting field research and contextual inquiry with frontline users and operational teams.
Strong understanding of human-centered design principles and the ability to apply them within real-world operational constraints.
Experience designing workflow-heavy systems, dashboards, tools, and enterprise applications.
Strong knowledge of Figma and Photoshop.
Strong knowledge of AI tools such as ChatGPT, UX Pilot, and Figma Make.
Experience with Amplitude or similar analytics tools.
Experience leading design initiatives and mentoring junior designers.
Ability to synthesize research, operational needs, and business objectives into practical design solutions.
Excellent communication, facilitation, and cross-functional collaboration skills.
Experience partnering closely with Product, Engineering, and Business/Operations stakeholders in a “3-in-a-box” or similar product development model.

Responsibilities

Lead design efforts for enterprise and operations-facing digital products and platforms.
Partner with Product Management, Engineering, and Operations stakeholders to solve business and operational challenges.
Conduct field and user research to understand associate workflows, operational constraints, pain points, and opportunities.
Translate complex operational processes into intuitive and efficient digital experiences.
Use qualitative and quantitative insights to inform product strategy and design decisions.
Work with developers and QA to ensure solutions are functional, scalable, and meet design specifications.
Ensure consistency and quality across products and operational workflows.
Create UX deliverables, including journey maps, process flows, wireframes, prototypes, user interfaces, and executive-level presentations.
Contribute to the evolution of design systems and operational design patterns.
Mentor junior designers and elevate design quality through feedback and collaboration.