Sr. Procurement Operations Manager

Sila Services•King of Prussia, PA

10h•Hybrid

About The Position

Sila Services is seeking a Senior Procurement Operations Manager to design, build, and scale its procurement operations function. This role will be the Procure-to-Pay (P2P) subject matter expert, leading the implementation and continuous improvement of the Coupa procurement technology platform. The position requires close collaboration with operations, finance, AP, and field leadership to standardize processes, enhance spend visibility and control, and drive adoption of procurement tools and policies across a decentralized operating model. This role is crucial for translating strategic sourcing into consistent, repeatable, and scalable execution.

Requirements

Bachelor’s degree in Supply Chain, Business, Finance, or related field
5–8+ years of experience in procurement operations, P2P, or supply chain roles
Proven experience designing and implementing procurement processes in a multi-location or decentralized organization
Hands-on experience with procurement or Procure-to-Pay systems (Coupa strongly preferred)
Strong understanding of Procure-to-Pay workflows, Accounts Payable integration, and working capital drivers
Demonstrated ability to drive process improvement, system adoption, and cross-functional alignment

Nice To Haves

Prior experience supporting procurement transformation initiatives or system implementations
Familiarity with category management and sourcing processes
Experience building catalogs and supplier enablement programs within procurement systems

Responsibilities

Build and operationalize end-to-end procurement processes (requisitioning, purchasing, receiving, invoicing).
Define and implement standardized procurement workflows, policies, and approval structures across all operating companies (OpCos).
Develop scalable operating procedures for direct and indirect spend categories aligned with field operations.
Drive compliance with procurement policies, preferred supplier programs, and standardized buying channels.
Identify and eliminate process inefficiencies, manual workarounds, and non-compliant purchasing behaviors.
Act as the enterprise P2P process owner, ensuring seamless integration between procurement, operations, accounts payable, and finance.
Design and optimize P2P workflows to improve cycle times, invoice accuracy, and working capital outcomes.
Partner with Operations, AP, and Finance to streamline 3-way match processes and reduce invoice exceptions.
Establish KPIs and reporting for requisition cycle time, PO compliance, invoice match rates, and payment terms adherence.
Lead ongoing process optimization initiatives to improve scalability and reduce administrative burden.
Lead the deployment, configuration, and rollout of Coupa across all operating units.
Serve as the system owner and administrator for Coupa, including user management, workflows, catalogs, and reporting.
Drive user adoption through training, change management, and process alignment.
Partner with IT and Finance to support integrations with ERP/accounting systems.
Continuously enhance Coupa system functionality, reporting capabilities, and automation.
Develop and manage supplier catalogs within Coupa to drive standardization and channel compliance.
Partner with category management and sourcing teams to onboard preferred suppliers and negotiated agreements into procurement workflows.
Drive reduction of maverick spend through controlled purchasing channels and improved user experience.
Enable supplier onboarding and electronic invoicing to improve efficiency and transparency.
Monitor and enforce compliance with preferred supplier programs and pricing agreements.
Build procurement dashboards and reporting to provide visibility into spend, compliance, and operational performance.
Track and report on key procurement KPIs including adoption rates and system utilization.
Conduct spend and process analysis to identify continuous improvement opportunities.
Support executive reporting and insights to drive decision-making and procurement maturity.
Establish governance structures and review cadences to monitor procurement operations performance.
Partner closely with operations leadership across OpCos to align procurement processes with field needs.
Serve as a key liaison between Procurement, Finance, AP, IT, and Operations.
Lead change management initiatives tied to system adoption, process standardization, and policy enforcement.
Develop training materials and conduct ongoing education to improve user adoption and compliance.
Support broader procurement transformation initiatives as the organization scales.