Sr Processor

Canadian Imperial Bank of Commerce•Chicago, IL

12h•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of the CIBC Loan Services team, you will focus on the needs of our clients and business partners and are passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification. As a Senior Processor Operations Management, you will be accountable for handling complex, ambiguous, high risk transactional. This position is responsible for the final step in the process of closing a loan and is responsible for disbursement of funds and subsequent servicing of the loan. Responsibilities include processing payments, advances, performing system maintenance, processing payoffs, reviewing reports, and investigating unapplied/rejected funds, preparing cashier's checks for loan advances, monitoring incoming wire mailboxes, investigate/resolve open reconciliation items and other tasks as required within Loan Services. You will expedite resolution to issues using independent judgement and analytical thinking. You will act as a point of contact to assist and consult with our Canadian banking partners, providing support to ensure productivity standards are achieved and Service Level Agreements are met or exceeded.

Requirements

Analytical skills to handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution.
Ability to conduct complex investigations and analyze data.
Strong communication skills, both verbal and written.
Ability to contact internal partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
Teamwork skills to work closely with your team to deliver a great customer experience.
Ability to ensure that your team's collective work meets quality standards, deadlines, and service level agreements.
Problem-solving skills to identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures.
Ability to take accountability for issues and know when to lean on others to build a better solution together.
Excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.
Organizational skills to complete quality checks for work completed to ensure accuracy.
Ability to monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.
Client-first approach.
Goal-oriented mindset.
Passion for people and building relationships.
Desire to learn and a keen sense of curiosity.
Values trust, teamwork, and accountability.

Nice To Haves

Business Operations
Escalation Management
Office Administration
Operations Management
Organizing
Policy Interpretation
Prioritization

Responsibilities

Processing payments, advances, performing system maintenance, processing payoffs, reviewing reports, and investigating unapplied/rejected funds.
Preparing cashier's checks for loan advances.
Monitoring incoming wire mailboxes.
Investigating and resolving open reconciliation items and other tasks as required within Loan Services.
Expediting resolution to issues using independent judgement and analytical thinking.
Acting as a point of contact to assist and consult with Canadian banking partners, providing support to ensure productivity standards are achieved and Service Level Agreements are met or exceeded.
Handling difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution.
Conducting complex investigations and analyzing data.
Clearly articulating facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written.
Contacting internal partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
Working closely with your team to deliver a great customer experience.
Ensuring that your team's collective work meets quality standards, deadlines, and service level agreements.
Identifying and resolving items of discrepancy and following up on process problems within area of responsibility using independent judgement based on standard work procedures.
Taking accountability for issues and knowing when to lean on others to build a better solution together.
Completing quality checks for work completed to ensure accuracy.
Monitoring workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

Benefits

Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
Incentive pay
Banking benefits
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development