Sr Processor

CIBC•Chicago, IL

1d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of the CIBC Loan Services team, you will focus on the needs of our clients and business partners and are passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification. As a Senior Processor Operations Management, you will be accountable for handling complex, ambiguous, high risk transactional This position is responsible for the final step in the process of closing a loan and is responsible for disbursement of funds and subsequent servicing of the loan.

Requirements

Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Business Operations
Escalation Management
Office Administration
Operations Management
Organizing
Policy Interpretation
Prioritization

Nice To Haves

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it's the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a keen sense of curiosity.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Responsibilities

Processing payments, advances, performing system maintenance, processing payoffs, reviewing reports, and investigating unapplied/rejected funds, preparing cashier's checks for loan advances, monitoring incoming wire mailboxes, investigate/resolve open reconciliation items and other tasks as required within Loan Services.
Expedite resolution to issues using independent judgement and analytical thinking.
Act as a point of contact to assist and consult with our Canadian banking partners, providing support to ensure productivity standards are achieved and Service Level Agreements are met or exceeded.
Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution.
Conduct complex investigations and analyze data.
Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written.
Contacting internal partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
Work closely with your team to deliver a great customer experience.
Ensure that your team's collective work meets quality standards, deadlines, and service level agreements.
Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures.
Act like an owner by taking accountability for issues and know when to lean on others to build a better solution together.
Complete quality checks for work completed to ensure accuracy.
Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

Benefits

Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
incentive pay
banking benefits
a benefits program
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program.
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.