Sr. Process Owner, W&P

gategroup•Reston, VA

2d•$120,000 - $125,000

About The Position

The Senior Regional Process Owner (RPO) serves as a strategic leader responsible for advancing Operational Excellence across the North America region. This role drives the regional translation and execution of global strategy while shaping, influencing, and continuously improving enterprise-wide process frameworks. This role is accountable for delivering measurable business outcomes through standardization, continuous improvement, and digital enablement, while fostering strong cross-functional collaboration across global, regional, and local stakeholders. The Senior RPO plays a critical role in advancing process maturity, enabling scalable solutions, and embedding a culture of performance, accountability, and continuous improvement.

Requirements

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position: Excellence, Passion, Responsibility and Respect.
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect.
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

Responsibilities

Lead the regional strategy and execution of Operational Excellence initiatives aligned to global priorities and regional business objectives.
Shape and evolve multi-process or cross-functional frameworks, driving end-to-end process optimization and standardization.
Act as a thought leader and advisor to senior leadership on process design, performance improvement, and operational risk.
Identify and prioritize transformational initiatives that deliver measurable business value at scale.
Oversee the design, adaptation, and governance of regional standards based on global frameworks (SOPs, org design, staffing models, technology enablement, and KPIs).
Drive end-to-end lifecycle ownership of standards including design, pilot, validation, rollout, and continuous improvement.
Lead complex pilot programs and ensure scalable deployment across diverse business units and operating environments.
Champion innovation and digital enablement, integrating automation, analytics, and technology solutions into process execution.
Establish and lead robust governance structures for assigned process areas, including compliance, audit readiness, and performance oversight.
Drive program execution across multiple concurrent initiatives, ensuring alignment, prioritization, and effective resource utilization.
Provide executive-level reporting and insights on program performance, risks, and opportunities.
Oversee gateOPEX readiness, compliance frameworks, and continuous monitoring of process adherence.
Lead large-scale continuous improvement initiatives leveraging Lean, Six Sigma, and advanced methodologies.
Build and sustain regional capabilities, including training strategies, certification programs, and knowledge management systems.
Foster a culture of continuous improvement, accountability, and data-driven decision making.
Mentor and coach regional teams and emerging leaders in Operational Excellence practices.