Kinetic Sr Principal Revenue Enablement

Uniti

3d•$112,600 - $150,800

About The Position

The Senior Principal Revenue Enablement leads the strategy, programs, and performance framework that help Customer Care and Repair teams create more value in every customer interaction. This role sits at the intersection of customer experience, operational excellence, and revenue growth, ensuring frontline teams have the tools, training, coaching, incentives, and insights needed to confidently recommend relevant products and services. This leader will achieve care and repair revenue targets by selling through service interactions to improve customer loyalty, product adoption, and revenue per interaction while maintaining a customer-first experience. Success in this role requires close partnership across Customer Care, Repair, Loyalty, Sales Ops, Product, Training, Finance, HR, Compensation, and Analytics.

Requirements

10+ years of leadership experience in customer care, contact center operations, revenue enablement, customer experience, sales strategy, performance management, or related fields
Proven success designing programs that improve customer outcomes and business performance
Experience building training, coaching, and frontline enablement programs
Strong analytical skills and experience using dashboards, reporting, and metrics to drive decisions
Experience designing incentives, recognition, or compensation programs
Ability to influence senior leaders and build cross-functional partnerships in a matrixed organization
Excellent communication, presentation, and facilitation skills
College degree and 10+ years professional level experience with 3-5 years supervisory experience; or 14+ years professional level related experience with 3-5 years supervisory experience; or an equivalent combination of education and professional level related experience required.

Nice To Haves

Strategic thinker who can translate vision into measurable results
Strong understanding of customer service operations and frontline performance drivers
Expertise in coaching, enablement, incentive design, and performance management
Strong business and financial acumen with the ability to balance customer experience and revenue goals
Excellent analytical and problem-solving skills
Ability to lead through influence and drive change across teams
Strong collaboration and stakeholder management skills
Commitment to customer-centric growth strategies

Responsibilities

Lead the enterprise strategy for revenue enablement across Customer Care and Repair
Design and implement programs that help frontline teams identify customer needs and recommend relevant products and services
Partner with operational leaders to integrate revenue opportunities into the customer journey in a natural, consultative way
Develop training, coaching, and reinforcement strategies to improve frontline confidence and performance
Create incentives, recognition, and compensation strategies that support customer-first behaviors and revenue growth
Build reporting and dashboards to track metrics such as revenue per interaction, offer acceptance, product adoption, attach rate, and customer experience
Analyze performance trends and use data-driven insights to optimize program effectiveness
Translate business priorities into scalable initiatives, pilots, playbooks, and operating processes
Lead continuous improvement efforts by testing, measuring, and scaling successful practices
Serve as the subject matter expert on revenue enablement within customer service operations