Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

Oracle•United States,

2h•Onsite

About The Position

If you’re a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast-paced, client-focused environment, the NetSuite ACS team is the place for you. Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of NetSuite --- Oracle's leading AI-powered cloud ERP platform. Are you passionate about helping organizations solve complex business challenges through innovative technology solutions? We are seeking an experienced consulting professional to serve as a trusted advisor to our customers, driving business transformation through deep industry expertise, strong business acumen, and leading-edge technology solutions. In this role, you will partner with customer stakeholders to understand business objectives, design and implement high-quality solutions, and guide organizations through complex transformation initiatives. You will leverage industry best practices, NetSuite expertise, AI-powered capabilities, and consulting experience to deliver measurable business outcomes while ensuring successful engagement execution. As a senior member of the consulting organization, you will lead solution design and implementation efforts, provide technical and functional leadership to engagement teams, influence executive-level decision-making, and resolve complex customer challenges. You will also contribute to business development activities by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value. Success in this role requires balancing strategic advisory capabilities with hands-on solution leadership to help customers accelerate adoption, optimize operations, and maximize the value of their NetSuite investment.

Requirements

8+ years of overall relevant domain experience in one or more of NetSuite’s core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
5+ years external consulting role experience with sustained C-suite interactions
Experience with defining requirements for complex customizations and integrations
Proven custom development analysis, design, and testing skills
Strong communication skills
Passion for driving Customer satisfaction
Project and/or team leadership experience
Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
Ability to synthesize information into a coherent story, strategic vision, and execution roadmap

Nice To Haves

Finance and/or Accounting professional and/or academic background a plus
NetSuite ERP Consultant or other relevant product certifications a plus

Responsibilities

Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards