Sr. Pricing and Contract Analytics Manager

SHI International•Somerset, NJ

2d•Hybrid

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team, ensuring efficient management of service orders, customer issues, and team inboxes to meet service level agreements. This role involves tracking and analyzing orders, coaching new employees, and resolving escalated issues while fostering a culture of continuous improvement and professional development. The ideal candidate will drive strategic initiatives to enhance customer experience, provide leadership in problem-solving, and maintain a forward-thinking approach to support team and organizational success.

Requirements

Completed Bachelor’s Degree or relevant work experience required
3+ years of experience in a similar role
Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects. - Expert
The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Expert
Skilled in strategic planning and implementation. - Expert
Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets - Expert
Ability to grow existing customer relationships - Expert

Nice To Haves

1+ years of management experience preferred

Responsibilities

Monitor, evaluate and enhance employee performance through feedback and recognition.
Address and resolve escalated service order and customer issues.
Ensure team inboxes are managed to meet service level agreements.
Track and analyze orders, quotes, and renewals.
Serve as the primary contact for specific company website requests.
Generate and analyze reports as needed.
Assist with excess workload and provide support where necessary.
Participate in and contribute to training activities and presentations.
Coach and mentor new employees for career growth.
Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development.