Sr. Pricing and Contract Analytics Manager

SHI International Corp.•Somerset, NJ

3d•$75,000 - $105,000•Hybrid

About The Position

The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team, ensuring efficient management of service orders, customer issues, and team inboxes to meet service level agreements. This role involves tracking and analyzing orders, coaching new employees, and resolving escalated issues while fostering a culture of continuous improvement and professional development. The ideal candidate will drive strategic initiatives to enhance customer experience, provide leadership in problem-solving, and maintain a forward-thinking approach to support team and organizational success.

Requirements

Completed Bachelor’s Degree or relevant work experience required
3+ years of experience in a similar role
Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects.
The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach.
Skilled in strategic planning and implementation.
Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets
Ability to grow existing customer relationships

Nice To Haves

1+ years of management experience preferred
Ability to travel 20%
Ability to travel to SHI, Partner, and Customer Events

Responsibilities

Monitor, evaluate and enhance employee performance through feedback and recognition.
Address and resolve escalated service order and customer issues.
Ensure team inboxes are managed to meet service level agreements.
Track and analyze orders, quotes, and renewals.
Serve as the primary contact for specific company website requests.
Generate and analyze reports as needed.
Assist with excess workload and provide support where necessary.
Participate in and contribute to training activities and presentations.
Coach and mentor new employees for career growth.
Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development.