Sr. Practice Manager, Division of Reproductive Endocrinology & Infertility

University of Miami•Doral, FL

About The Position

The Sr. Practice Manager (H) directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager (H) develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational. Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments. The Sr. Practice Manager will perform a variety of clinical, research, administrative and clerical duties to assist with the business functions of the Department of OBGYN The duties and responsibilities for this position may include, but are not limited to the following: Daily management and operations of the clinical practice and administrative back end operation, leading the team of surgical schedulers, clinical business operations representatives, and any incoming administrative roles Work closely with the Division Chief and SAO to establish desired monthly reporting, performance improvement projects, and overall patient experience improvements across all sites Assist the Nurse Supervisor with monitoring the practice site, maintaining inventory of supplies. Ensure practice site is Joint Commission and ACHA compliant. Optimize physician Epic templates, procedure schedules, in-patient and imaging coverage schedules. Assist in monitoring Epic in-basket messages, and email correspondence to comply with UHealth policy. Assist leadership initiatives and project implementations. Establish and implement procedures and processes to improve the business operations of the clinical practice. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor’s degree in relevant field required
Minimum 5 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Any relevant education, certifications and/or work experience may be considered.

Responsibilities

Manages and coordinates the activities of office and clinic personnel.
Approves time and attendance documents.
Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.
Maintains and adjusts job descriptions for department staff.
Sets goals and objectives for support staff and evaluates their performance.
Trains or facilitates the training of personnel within the assigned division(s).
Participates in customer service and leadership training.
Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.
Develops and implements an inventory control system for supplies and materials required by the practice.
Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Daily management and operations of the clinical practice and administrative back end operation, leading the team of surgical schedulers, clinical business operations representatives, and any incoming administrative roles
Work closely with the Division Chief and SAO to establish desired monthly reporting, performance improvement projects, and overall patient experience improvements across all sites
Assist the Nurse Supervisor with monitoring the practice site, maintaining inventory of supplies.
Ensure practice site is Joint Commission and ACHA compliant.
Optimize physician Epic templates, procedure schedules, in-patient and imaging coverage schedules.
Assist in monitoring Epic in-basket messages, and email correspondence to comply with UHealth policy.
Assist leadership initiatives and project implementations.
Establish and implement procedures and processes to improve the business operations of the clinical practice.