Sr. Practice Assistant

Mass General Brigham•Newton, WA

10d•Onsite

About The Position

Join the MGB Cancer Institute team at Newton‑Wellesley Hospital as a Senior Practice Assistant, where you’ll play a vital role supporting compassionate, high‑quality outpatient cancer care. In this fast‑paced, patient‑focused setting, you’ll coordinate complex scheduling, partner closely with clinicians, and serve as a trusted point of contact for patients navigating their care journey. If you thrive in a dynamic ambulatory environment, value teamwork, and take pride in delivering exceptional service, this is a meaningful opportunity to make an impact—every day. Under the direction of the Practice Manager, the Sr. Practice Assistant provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

Requirements

High school diploma required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Nice To Haves

Bachelors preferred

Responsibilities

Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
Coordinates and maintains providers’ master clinical schedules
Submits referrals for specialty appointment requests
Obtains intake information from patient and referring physician’s offices.
Schedules Radiology tests
Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
Schedules infusion related services utilizing OptIn scheduling support system
Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
Performs other duties as assigned