Sr. Practice Assistant

Mass General Brigham•Boston, MA

4d•Hybrid

About The Position

The Mass General Brigham Cancer Institute (MGBCI) is growing rapidly, and we’re seeking dedicated Sr. Practice Assistants to join our team at Massachusetts General Hospital. This is an exciting opportunity to play a vital role in the patient care experience at one of the nation’s leading academic medical centers. As a Sr. Practice Assistant, you’ll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support. Sr. Practice Assistant positions offer the flexibility of a hybrid work schedule (after successful completion of the onboarding/probationary period, 3 days on site, 2 days remote).

Requirements

High School Diploma or Equivalent required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Performs administrative functions to support smooth and efficient clinical service and practice operations.
Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and triage matters appropriately.
Process patient billing forms and scan documents to patient medical record (EPIC).
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Additional responsibilities as assigned.