Sr. Platform Specialist

Privia Health•Remote, USA

2d•$72,000 - $85,000•Remote

About The Position

Privia Health is a national physician enablement company that partners with medical groups, health plans, and health systems to enhance physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Privia Platform is powered by industry leaders and physician expertise, featuring scalable operations and end-to-end cloud technology designed to reduce healthcare costs, improve outcomes, and enhance the well-being of both patients and providers. The Senior Platform Specialist will support the athenaOne applications for Privia Medical Group clinicians. This role involves collaborating with end-users and the Privia Clinical IT team to understand business requirements, configure and customize athenaOne to meet these needs, and serve as a subject matter expert on its functionality. Key responsibilities include managing and resolving complex issues, leading initiatives, and ensuring the successful execution of various projects.

Requirements

Bachelor’s degree in related field, or equivalent work experience preferred
2+ years of clinical and/or managed care experience
2+ years experience with EHR configuration and customization, athenaNet strongly preferred
Understanding of clinical terminology
Experience working in an ambulatory healthcare setting
Knowledge of ambulatory healthcare operations including referrals, scheduling, registration, check-in, insurance and patient billing operations, patient encounters
Experience using Google Suite, including Docs, Sheets, Slides, Forms, and Sites or equivalent software
Solid understanding of healthcare informatics
Analysis, synthesis, and problem solving skills
Familiarity with CRM systems and practices
Familiarity with Project Management systems/tools
Project management experience
Experience communicating with stakeholders at all levels of the organization
Results-driven
Self directed
Multi-tasking skills and planning for prioritizing workload
Customer focused
Problem solver
Efficient
Excellent telephonic and in person communication skills
Strong interpersonal skills
Willingness to learn and grow
Minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed for remote workers

Responsibilities

Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNet
Document, track, and take appropriate actions to close or escalate athenaNet related issues in a timely manner
Assist with testing and troubleshooting all aspects of athenaNet
Complex issue management and highest-tier issue support
Provide remote support to assist with EHR issues when needed
Manage CRM queue to follow SLA parameters
Owns Medium/Large Projects
Lead project planning sessions
Manage project progress
Manage relationship w/ clients & stakeholders
Support data collection related to system configuration
Identify opportunities to coordinate with PMO
Maintain up-to-date knowledge of the athenaNet software applications
Maintain and update platform standards across all markets
Support testing of athenaNet configuration
Configure and customize athenaOne
Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHR
Assist with ongoing maintenance of internal process documentation
Provide oversight and guidance for platform associates and contractor teams