Sr. Platform Specialist

Privia Health•Remote, USA

2d•$72,000 - $85,000•Remote

About The Position

The Senior Platform Specialist is responsible for supporting the athenaOne applications for use by Privia Medical Group clinicians. The Senior Platform Specialist will work closely with end-users and the Privia Clinical IT team to understand functional business requirements, configure and customize athenaOne content to support these needs and be the subject matter expert in athenaOne functionality. The primary responsibilities of this role will be to manage and resolve complex issues, lead initiatives, and ensure the success of a variety of complex projects.

Requirements

Bachelor’s degree in related field, or equivalent work experience preferred
2+ years of clinical and/or managed care experience
2+ years experience with EHR configuration and customization, athenaNet strongly preferred
Understanding of clinical terminology
Experience working in an ambulatory healthcare setting
Knowledge of ambulatory healthcare operations including referrals, scheduling, registration, check-in, insurance and patient billing operations, patient encounters
Experience using Google Suite, including Docs, Sheets, Slides, Forms, and Sites or equivalent software
Solid understanding of healthcare informatics
Analysis, synthesis, and problem solving skills
Familiarity with CRM systems and practices
Familiarity with Project Management systems/tools
Project management experience
Experience communicating with stakeholders at all levels of the organization
Results-driven
Self directed
Multi-tasking skills and planning for prioritizing workload.
Customer focused
Problem solver
Efficient
Excellent telephonic and in person communication skills
Strong interpersonal skills
Willingness to learn and grow

Responsibilities

Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNet
Document, track, and take appropriate actions to close or escalate athenaNet related issues in a timely manner
Assist with testing and troubleshooting all aspects of athenaNet
Complex issue management and highest-tier issue support
Provide remote support to assist with EHR issues when needed
Manage CRM queue to follow SLA parameters
Owns Medium/Large Projects
Lead project planning sessions
Manage project progress
Manage relationship w/ clients & stakeholders
Support data collection related to system configuration
Identify opportunities to coordinate with PMO
Maintain up-to-date knowledge of the athenaNet software applications
Maintain and update platform standards across all markets
Support testing of athenaNet configuration
Configure and customize athenaOne
Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHR
Assist with ongoing maintenance of internal process documentation
Provide oversight and guidance for platform associates and contractor teams