Sr Platform Specialist

Rogers Communications•Calgary, AB

10d•Onsite

About The Position

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity: Who we’re looking for: The Sr. Platform Specialist with a focus on our Storage environment consisting mainly of NetApp Filers supporting our Virtualization environment (VMware,vSAN, VCF,NSX) running on various platforms (Cisco,HP,IBM,Lenovo) while adding valuable support to the Backup (NetBackup, Commvault) environments supported by the Platform Services Team.

Requirements

Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the infrastructure landscape.
Knowledge of and experience using and supporting NetApp
Ability to Independently take on work to deliver the enterprise program which require a strong understanding of core concepts in Vmware, NetApp Storage and backup Technologies.
Strong skills in troubleshooting/support, and an ability to stay calm under pressure.
May be expected to engage on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow both regarding program activities and regular day-to-day as time permits.
After business hours or evening or weekend shifts of work may be required as patching is often completed after hours for systems/servers.
Participate in team On-Call Rotations (24 x7) and workday escalations involving complex problem-solving for incident resolution.

Responsibilities

Responsible for delivering patch management and related security agents to all infrastructure assets
Accountable for reporting and service metrics including analytics, capacity, and performance of the virtualization environment as requested by leadership
Participate in triage and root cause analysis.
Participate in establishing an annual Performance Management Plan (PMP) for career development.
Provides infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives.
Provide 3rd tier level support to Server Operations, teams with incidents and issues related to all infrastructure platforms.
Participation as a key member of the Vulnerability Management program team.
Creating and maintaining support documentation for processes like patching and hardware deployment.
Assisting with the identification of server assets, versions, patch levels, agent status.
Building reporting functionality and self-serve capability in vRealize (vRops).
Maintaining ongoing compliance reporting for application of agents and patches to support the various projects within the program.
Serving as an escalation resource and representing the team on infrastructure and application integration issues as related to installs of agents, patching deployments, or any other project related work.
Supporting the infrastructure environment through standard ITSM Processes.
Provides input based on technical expertise and has a strong understanding of industry’s best practices.

Benefits

Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low cost gym membership
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.