Sr. Pharmacy Technician - Start of Care
About The Position
AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs. This role is within the Patient Care Center of Excellence, where Pharmacy Technicians handle multiple duties to ensure patients receive quality pharmacy services. The position operates in a closed-door pharmacy environment, involving significant phone interaction with patients, doctors, and facilities. Responsibilities include data entry, processing prescriptions, handling authorizations, billing, and patient record maintenance. The role is remote-based and requires adaptability to fluctuating organizational needs, allowing for the development of diverse skillsets in a fast-paced, phone-centric environment.
Requirements
- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- At least 2-3 years of prior experience in a pharmacy setting
- Comfortable working in a phone-based environment.
- Ability to work independently.
- Self-motivated and goal oriented.
- Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
- Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
- Thorough drug knowledge.
- Pharmacy billing knowledge.
- Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
- Strong prioritization and organizational skills.
- Maintain a high degree of confidentiality.
- Passion to help people and enrich their lives.
- Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
Nice To Haves
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Act as a subject matter expert in assigned task(s) and/or functions
- Providing an exceptional customer service experience each day in a phone-based environment.
- Enter a high volume of data; processing prescription information with speed and accuracy.
- Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
- Requiring outbound calls to patients.
- Working through current case queues to problem solve for patient care issues.
- Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
- Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
- Maintaining patient records with strong attention to detail and confidentiality.
- Accurate retrieval of all prescription information and verifying through doctor calls.
- Placing welcome calls to newly onboarded patients and establish a trusted point of contact.
- Placing outbound calls to patients to create, maintain or update their medication profiles.
- Serve as backup support for times of higher patient call volume.
- Effectively assist with patient questions over the phone.
- Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
- Embody AnewHealth’s Core Values in all communications and interactions.
- Other duties as assigned.
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
